Cybersecurity Support Engineer

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What We Can Offer

Competitive compensation and benefits
Fast-paced, challenging and rewarding environment

Job Description

Location: Hanoi

Job Description Summary:

If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits.

Responsibilities:
• Support Fortinet’s customers globally and may travel within APAC region to meet up customer when necessary
• Understand customer network/security implementation and requirement technically
• Technical issue analysis, troubleshooting and consultation for customer
• Effective communication with customers and colleagues
• Manage customer expectation correctly
• Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue
• Customer case management and escalation
• Reproduce customer issue/bug in Fortinet APAC lab
• Fortinet’s Product bug management and escalation to engineering team
• Keep improving technical knowledge and updating latest network/security technology and protocols
• Knowledge, idea and experience sharing within the team
• Contribute to the team's success and be part of good team player
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Job Requirements

• 3+ years working experience in networking/security related field
• In-depth knowledge of TCP/IP
• Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation
• Good communication and written skills in English
• Got sense of urgency and capable to handle tense situation
• Positive, communicative and customer-oriented attitude
• Quick learner
• Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP, CCNA …)
• Experience in security products and technology (e.g. Firewall, IPS, DDoS)
• Good exposure in Unix/Linux environment would be a plus
• Experience in system integration and multi-vendor environment
• Experience in data centre deployment
• Experience in wireless access point
• Experience in SQL database
• Bachelor’s Degree in Electrical Engineering or Computer Science or equivalent experience
• Master’s Degree in Electrical Engineering or Computer Science preferred

Fortinet is an equal opportunity employer.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

Job Locations

Unit 1201-2, 12th Floor, COF Business Centre, Keangnam Hanoi Landmark 72, Pham Hung Road, Hanoi

Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in APAC, we are an equal opportunity employer offering exciting work, competitive compensation and benefits. Fortinet is looking for the best and the brightest to join our highly motivated team.

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Unit 1201-2, 12th Floor, COF Business Centre, Keangnam Hanoi Landmark 72, Pham Hung Road, Hanoi
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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