D2C Customer Experience Assistant Manager (Retail Sales)

1. [Strategic Decision]:

- Set the direction and methods for sales and customer experience.

- Establish the direction for Experience Team and monitor KPIs.

2. [People Management]

- Assess and coach store staff on D2C sales skill and core experience delivery.

- Managing the recruitment process for the team, handling both entry-level and experienced hires, and conducting interviews.

3. [Operation Management]:

- Manage daily meal shifts and break allocations for experience team members.

- Monitor the operational status of the team to manage issues and report results related to:

+ Customer Experience Guidance

+ Product Sales

+ Payment process handling

+ Environment Setup (In Store)

+ Delivery Operation

+ O2O Customer Engagement

+ O2O Calendar Management

+ On/Off-line Return & Replacement

+ Customer Consultation

+ Online Event Support

+ Tech. Support & Consultation

4. [Customer Service Mgt.]

Monitor NPS KPI & VOC to ensure customer service at the highest level.

5. [Sales Mgt.]

Monitor and supervise all Sales KPI to achieve the assigned target.

- Bachelor degree of marketing /business administration or equivalent.

- At least 3 - 4 years’ experience in sales and customer experience/Customer Service Management for Well-known companies in Retail/Fashion/Cosmetics/Hospitality...

- Strong leadership and collaborative, creative, resourceful & strategic minded.

- Independent, self-motivated with excellent interpersonal and communication skills.

- Good analytical skills and high adaptability in a fast moving environment.

- Excellent English skills, able to communicate in Korean is an advantage.