D2C Customer Experience Specialist (Online to Offline)- Hanoi

[O2O Customer Engagement] Prepare for items assigned to be picked up and accurately handover to customers Guide customer to pick up based on preparation status and policies Address customer inquiries related to O2O services(BOPIS, BORIS, EA, etc.) [O2O Calendar Mgt.] Manages and monitors O2O service calendar (check and manage daily inquiries, changes to product pick-up locations, item exchange, etc.) [On/Off-line Return & Replacement] Monitor incoming instore return requests through the system and process the procedure after inspecting the product and check policies for eligibility Engage with customers intending to return the product and process the return procedure after inspecting the product and check policies for eligibility

- Bachelor's degree of marketing /business administration or equivalent. - 2+ years relevant work experience in sales and customer experience/Customer Service Management for Well-known companies in Retail/Fashion/Cosmetics/Hospitality... Preferable omni-channel experience. - Independent, self-motivated with excellent interpersonal and communication skills. - Good analytical skills and high adaptability in a fast-moving environment. - Excellent English skills, able to communicate in Korean is an advantage. Knowledge: •O2O service and process understanding •Product and service knowledge •Retail and O2O service experiences Skills •Efficiently communicate and collaborate with multiple teams simultaneously •Coordination, management skills to understand and operate the entire process •Ability to quickly resolve issues that arise in the process Attitude: •Customer satisfaction as the top priority attitude •Pursuing accuracy & precision for positive O2O experience •Learning agility on O2O service and technology