D2C Customer Experience Specialist (Retail Sales)

1. [Customer Experience Guidance]:

- Optimize & ensure customer experiences through proficient knowledge of zone-specific offerings, products, and connectivity.

- Inform customers about the Instore mode QR and encourage Samsung account sign-up.

2. [Product Sales]:

- Understand the customer's product-related concerns and resolve them by providing appropriate guidance.

- Achieve sales target, retail KPI through the utilization of product knowledge, soft skills, and promotion information.

3. [Payment process handling]:

- Confirm the customer's preferred payment method, process the payment process through the payment device, and provide necessary notifications to the customer.

4. [Environment Setup (In Store)]:

- Set up and check the environment in the zone to ensure a satisfactory experience.

- Restore disrupted products in the customer experience process and continually check.

5. [Delivery Operation]:

- Process the shipping receipt for the order and inform the customer of the shipping schedule and details.

- Bachelor's degree of marketing /business administration or equivalent.

- 2+ year relevant work experience in sales and customer experience/Customer Service Management for Well-known companies in Retail/Fashion/Cosmetics/Hospitality/F&B...

- Independent, self-motivated with excellent interpersonal and communication skills.

- Good analytical skills and high adaptability in a fast-moving environment.

- English communication, able to communicate in Korean is an advantage.

- Knowledge:

• Product and service knowledges

• Market and retail industry knowledge

• Sales, customer engagement and customer service experiences

- Skill:

• Sales & negotiation skills

• Relationship centric customer engagement skills

+ Relationship building skills & Self branding skills

• Clear & persuasive verbal communication

• Customer centric problem-solving skills

+ Swift & precise detection of opportunities

+ Personalized suggestions for each customer

- Attitude:

• Customer satisfaction as the top priority attitude

• Proactiveness and Initiative

• Results oriented ownership

• Learning agility on technology knowledge and customer engaging skill