D2C Customer Experience Specialist (Virtual) - Hanoi

1. [Customer Consultation]: - Manage and monitor virtual consultation service calendar. - Respond to product-related inquiries from customers and provide product consultations through virtual chats or offline engaging. - Engage with customers, explore sales opportunities, and guide them for conversion. 2. [Online Event Support]: - Assist when conducting events utilizing live commerce or online platforms. - In charge of all online activities booking on website (Live Space Session, In-store booking,...)

- Bachelor degree of marketing /business administration or equivalent. - 2+ year relevant work experience in sales and customer experience/Customer Service Management for Well-known companies in Retail/Fashion/Cosmetics/Hospitality... - Independent, self-motivated with excellent interpersonal and communication skills. - Good analytical skills and high adaptability in a fast-moving environment. - English communication skills, able to communicate in Korean is an advantage. - Knowledge: • Product & service knowledges. • Expertise in digital platform and tools. • Customer engagement and customer service experiences. - Skill: • Concise and clear delivery of information. • Tech Savviness. • Customer centric problem-solving skills. + Swift & precise detection of issues and demands. + Personalized suggestions for each customer. - Attitude: • Customer satisfaction as the top priority attitude. • Empathy & patience for customer’s issues and concerns. • Learning agility on new tools & tech.