Deputy Head of Retail Banking Department - Head Office

1. Building business plan/ budget plan

- Join in building and deploy assigned business plan of RBD for a period of time.

- Support in building and deploying product policies/ programs to stimulate business activities of retail banking as assigned.

- Support to build, deploy, support, manage, supervise the implementation of business plan at branches to reach target of IVB over a period of time as assigned.

2. Assist RBD Head in managing and performing assigned task list

- Product development

+ Build annual plan for developing products of retail banking and monitor the implementation of periodically reviewing business deployment efficiency.

+ Build products applicable to customers’ need.

+ Build fee tariff, interest rate for products and services of retail banking within management scope.

+ Organize trainings about retail banking products and services for all branches.

+ Be responsible for the efficiency of products and services and proposing appropriate solutions if needed

- Business stimulation and partnership development

+ Build programs, policies to stimulate business activities of retail banking, build promotion, customer care policies for each group of customers over a period of time for the nation-wide IVB.

+ Deploy cooperation program with partners for developing RB business.

- Support branches, deploy sales stimulation and skill training for sales of all branches

+ Coordinate with business units to approach customers following product sales plan and sales promotion.

+ Organize and deploy skill training for sales staffs all over IVB.

- Business management

+ Monitor sales volume, sales reports on a monthly/ quarterly/ yearly basis.

+ Manage & approved credit, guantee & other realated transactions according to decentralization/authorization of BOEs/ RBD + Head / Division Head in compliance with provisions of IVB and the law.

+ Supervise the implementation of RB business plan in overall and by branches. Analyze business efficiency by products/ customer groups/ regions/ branches/ nation-wide. Propose solutions to increase business productivity.

+ Support and coordinate with branches to implement and deploy business plan by month/ quarter/ year.

+ Coordinate with other/ related departments to build KPIs for RB sales managers, sales staffs. Periodically measure KPIs by quarter/ year and report to Division Head/ BOEs.

- Supervise staff

+ Support in assigning KPIs for each staff of RBD .

+ Manage, allocate, propose for arrangement of staffs properly and efficiently regarding to their professional competence and job requirements.

+ Instruct staff, build and deploy training and coaching plan for RBD staff.

- Others

+ Perform other tasks assigned by Board of Division Director/ RBD Head

1. Knowledge, professional experience

- Bachelor/ Master from university with major in banking, finance, commerce, economics or relevant major.

- Experiences: At least 5 years in product development, business management and at least 3 years at management position from the level of team leader.

- Wide acknowledge of market and banking products.

- Ability of developing products, business implementation and promotion

2. Skills

- Management skill

- Training and coaching skill

- Problem solving and decision making skill

- Negotiation skill

- Professional sales skill

- English fluency is preferable

3. Other requirements

- Similar to KPI of RBD, plus indicator of staff management (KPIs in accordance with IVB at a period of time)