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Mô Tả Công Việc
Primarily responsible for cultivating relationships with clients through day-to-day account management of a book of business or client accounts.
Responsibilities include, but are not limited to solidifying relationships to secure existing business with identified clients and, where applicable, growing the business through the sale of additional products and/or solutions aligned to client needs
Growth and Sales
• Accountable for executing the HS HN’s growth plan
• Executing the agreed growth plan, budget for allocated client portfolio and contributing to the annual planning cycle.
• Managing the growth planning framework including a regular and dynamic focus on the Market Assessment process.
• Shared ownership of the Pipeline with supervisor.
• Coordinate, align and focus best resources to pipeline opportunities.
• Stay on track and increase year on year client retention ratio.
• Constantly identifying valuable clients and where the biggest opportunities exist, developing client relationships positively influencing sales and client retention.
• Positive Net Promoter Score from clients and regularly review value proposition to increase overall partnership position.
Yêu Cầu Công Việc
• Accurate and timely input of leads and pipelines in required internal platform.
• Reviewing all out-going client documents including but not limited to renewal contracts, client workshop communications/decks.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in Health Solutions (if any)
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills