Detailer/drafter (Tekla are required)

ROLES & RESPONSIBILITES

1. Drafting

• Complete drawings and details as required for builders, engineers and production

• Create and maintain the standard/master drawings and details to ensure efficiency and accuracy

• Workflow

• Monitor workload and general daily tasks to ensure deadlines are met

• Review updated plans to ascertain if the job needs to be revised, or, if the quote needs to be revised if the job is still in detail.

• Reviewing and sending information requests and approvals to builders

• Send job to appropriate internal teams and builders immediately once completed

• Update all systems to show the correct ‘Status’ of jobs

• Communication

• Regular and comprehensive, clear and courteous follow-up emails to both internal and external customers

• Comprehensive, clear and courteous phone, Teams, or in-person interactions

• Answer enquiries from internal and external customers

• This includes general detailing enquiries

2. Customer Service

• Build genuine and consistent relationships with customers whilst providing friendly, accurate and efficient service.

• Seek opportunity to positively promote the Network Steel brand, products, services, and build new relationships.

• Maintain thorough and up to date knowledge of Network Steel’s products and services.

3. Teamwork

• Maintain effective relationships with immediate team members, and all other co- workers, in line with Company goals and values.

• Consistently work and positively contribute to the department and overall business goals and achievements.

4. Continuous Improvement

• Work to continuously improve customer service, processes & systems.

• Consistently work towards continual self-improvement and skill development.

5. Health & Safety

• Identify and report any safety breaches, workplace hazards or incidents promptly to the Workplace Health & Safety Officer.

• Observe and comply with WHO regulations, NWS standards, ensuring safe work methods are practiced.

REQUIREMENTS AND EXPECTATIONS

• Bachelor’s degree in civil engineering and 3-6 years of relevant experience in a product, project, or support engineer role.

• At least 2 years in detailer roles.

• Software: AutoCAD 2D & 3D, Bluebeam. Solid work, Tekla are advanced.

• Self-check of own work, carefully, responsibility, listening, receptive and long-term association.

• English referable

• Demonstrated ability to build strong relationships with our internal and external customers

• Highly developed computer literacy skills with intermediate skills in Microsoft software, and Project Management software such as Zoho

• Strong organizational skills, with a natural flare in prioritizing conflicting and competing deadlines.

• High level of attention to detail and problem-solving skills.

• Strong teamwork focus demonstrated through previous experience working in a positive team culture

• Positive can-do personality

• Current driver’s license & own vehicle (mandatory)

• Qualifications in Drafting or Engineering, or, previous drafting experience in the construction industry is essential.

• A knowledge of residential working drawings/plans is essential

• A knowledge of CAD software such as TEKLA or similar is essential