Digital Customer Experience Advisor
Mô tả công việc
Responsibilities include but are not limited to:
- Support customers across channels (phone, live chat, social media, in person), while introducing TCBS's wide range of financial products and services as part of the overall service experience. Note: Comprehensive training on TCBS’s core products and platforms will be provided.
- Enhance customer experience by analyzing behavior, researching pain points, and working cross-functionally to improve the end-to-end journey.
- Propose and implement tech-enabled solutions using data, AI, and automation to streamline customer flows and elevate the overall experience.
- Develop and manage customer engagement programs and campaigns (e.g., loyalty, minigames).
- Build and maintain self-service resources: videos, infographics, chatbot scripts, etc.
- Generate reports and dashboards using Power BI.
Yêu cầu công việc
- University degree or above at top 1 Vietnam University (foreign trade, banking, economics).
- IT savvy (Python, Power BI, Data Analyst...), design motion graphics, infographic, create video.
- Ielts above 6.0.
- Patience and problem-solving ability.
- Customer-oriented attitude.
- Outstanding communication skills.
Candidates can apply via VietnamWorks or at https://www.tcbs.com.vn/tuyen-dung-tcbs
Các phúc lợi dành cho bạn
Chăm sóc sức khoẻ
Đào tạo
Khác
Thông tin việc làm
27/11/2025
Mới Tốt Nghiệp
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Customer Orientation, Campaign Execution, Tech Savvy, Communication, Financial Services
Chứng khoán
Tiếng Anh
Không yêu cầu
Không hiển thị
Địa điểm làm việc
Số 6 phố Quang Trung, Hoàn Kiếm, Hà Nội
Nhận diện một số hình thức lừa đảo
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