Digital Customer Services Senior Officer

Địa Điểm Làm Việc: Hồ Chí Minh
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Mô Tả Công Việc

1. Initiating initiatives and building necessary digital platforms for CS department (40%)

- Propose and implement initiatives, digital platforms and tools needed support the implementation and realization of the company’s digital customer service strategy, improve customer experience journey into the next level.
- Establish and manage the performance of digital objectives, CS digital plans and KPIs that deliver operational efficiency, budget controls, and process improvement to maximize resource utilization and profit.
- Drive innovation and continuous improvement of people, systems, and processes
2. Managing and optimizing the department’s digital assets (40%)

- Develop and execute new appropriate advanced technology, revamp and update digital operational procedures/policies, and quality assurance to match the business and customers’ needs.
- Keep up to date in all the latest digital marketing trends and activities
- Plan and manage the budget for digital activities of Department.
- Analyze digital activities ’s performance to optimize the collaboration, propose action plans to improve the results, and develop KPIs related to Digital customer service.
- Ongoing innovation to exploit new alternative channel for digital customer service.
- Manage cross-functional team and colleagues to deliver consistent and goal aligned services.
- Work with relevant departments to implementation digital activities for CS department.
- Be a CS Ambassador for HLV Digital transformation journey.
3. Others (20%)

- Play a key role on projects to reach the market benchmark and standard on digital customer service.
- Perform other tasks as assigned by line manager.
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Yêu Cầu Công Việc

- Education: Bachelor degree in Business Administration, Marketing, Economics, etc.
- At least 3 years experienced in supervision and Digital project management roles in startup/conglomerates, experience in Customer service and Insurance is preferred.
- Proactive, motivation, and performance–driven professional, open mindset.
- Understanding the value of open innovation and the value of digital customer services.
- Experienced in digital partnership, digital customer service, UI/UX on digital platforms, insurance product, and customer needs identifications is an advantage.
- Ready to understand and show passion toward digital customer service (young and tech savvy millennials) and enjoy the work of meeting customer satisfaction through better user experience and technologies
- Fluently in English & Vietnamese.

Địa Điểm Làm Việc

Lầu 14, Tòa nhà Fideco, 81-83-83B-85 Hàm Nghi, Quận 1, Tp. HCM

Founded in 1952, Hanwha Group is one of the top 10 conglomerates in Korea and top 500 in the world with six divisions: Manufacturing & Construction, Finance, Leisure & Lifestyle, Aerospace & Mechatronics, Chemicals & Materials, Solar Energy. Currently, Hanwha Group has diversified its business portfolio with 76 affiliates in South Korea alone and 390 networks around the world .

In Vietnam, Hanwha has invested nearly USD1 billion in key projects and leading companies such as: Solar power plant in Long An province (USD 100 million), factory manufacturing security equipment in Que Vo Industrial Park - Bac Ninh (USD 100 million), the first and only engine parts factory in Hoa Lac Hi-Tech Park- Hanoi ( USD 200 million) and invested nearly USD 400 million in Vingroup through the acquisition of 84 million shares of the group in August 2018.

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Lầu 14, Tòa nhà Doji, 81-85 Hàm Nghi, Quận 1, Tp. HCM
500-999 nhân viên
CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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