Digital Innovation Manager

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What We Can Offer

In accordance with company policy
Social insurance, health insurance, unemployment insurance according to Labor Laws
Professional and active working environment

Job Description

- PRIMARY REPORTING MANAGER: Team head of Digital Innovation & Customer Experience
- SECONDARY REPORTING MANAGER: Representative of the Employer designated from time to time by the Employer
- JOB OBJECTIVES: Take responsibilities of the initiation, conception and continuation of digital innovation initiatives and projects within RB, with special emphasis on customer experience. The job will focus on:
(1) Digital Initiatives & Project Delivery: on time, on quality, on cost
(2) Digital Initiatives & Project Management (PMO) to align with the strategy of RB and the bank
(3) Digital & CX embedment
• Business requirement development: Ensure the business requirements well captured, documented and analysed with appropriate consultancy in order to support the business objectives
• Project Delivery: Timely delivery business requirements (CR or Project) that meet business desire within budget
• Set up and implement the process of CR management: Design process, RB alignment on practice
• Keep track & prioritize CR list with accurate timeline planning and budgeting in accordance with stakeholders' alignment;
• Be an effective local representative of UOBV RB to communicate and facilitate on CR management
• Apply CX on every scope of work, ensuring customer-centricity well considered.
• Provide the CX consultancy toward projects, initiatives or stakeholders' relevancy
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Job Requirements

KEY REQUIREMENTS (Qualification/ Experience/ Skills)
- Mandatory
• University graduate. Master Degree / MBA is a plus
• At least 04 years’ experience in Project Management. Digital Banking / Financial experience is a plus
• Strong Project Management skills
• Strong Business Analysis skills
• Strong Customer Experience skills, including customer analysis, business research & design thinking methods
• Confident and dynamic personality.
• Written and spoken English.
• Self-confident, ambitious, willing to take challenges.
• High energy level, aggressive and can-to attitude.
- Preferred:
• Project Management Certificates, e.g. PMP
• Knowledge of digital banking & software development;

Job Locations

Central Plaza Office Building, 17 Le Duan, Ben Nghe Ward, District 1, Hochiminh City, Vietnam

United Overseas Bank (Vietnam) Limited is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

In 1935, amid the economic uncertainties following the Great Depression, UOB Vietnam opened its doors to offer banking services for the merchant community in Singapore.

Since then, UOB Vietnam has grown organically and through a series of strategic acquisitions. Today, UOB Vietnam
is rated among the world’s top banks: ‘Aa1’ by Moody’s and ‘AA-’ by Standard & Poor’s and Fitch Ratings.

Generations of UOB Vietnam employees for the past 80 years have carried through the entrepreneurial spirit, focus on long-term value creation and an unwavering commitment to do what is right for our customers and our colleagues.

At UOB Vietnam, we believe in being a responsible financial services provider and we are committed to making a difference in the lives of our stakeholders and in the communities in which we operate.

Just as we are dedicated to helping our customers manage their finances wisely and grow their businesses, UOB Vietnam is steadfast in our support of social development, particularly in the areas of art, children and education.


Why work with us?

With a vision to be a premier bank in the Asia Pacific, we are looking for people who make a difference and who share our passion for growth and success. We reward performance, provide excellent training and help you carve a clear career path.

At UOB Vietnam, we believe people are our greatest asset. This is why your talent and contributions will never go unrecognised. Besides a competitive remuneration which includes an attractive employee care programme comprising comprehensive staff rewards programmes, such as medical care, insurance cover, and a wide array of financial and banking incentives, our employees can also look forward to relaxing holiday facilities in Singapore and abroad.

Be a part of our team today.

Read full company information
Central Plaza Office Building, 17 Le Duan, Ben Nghe Ward, District 1, Hochiminh City, Vietnam
500-999 staffs
Bộ phận Tuyển dụng


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