Digital Product Owner

1. Project management:

• Actively join digital projects and implement digitalization initiatives in all business aspects to support customer experience improvements delivered with proper technologies and processes, include but not limited to set-up project timeline, understand and analyze business requirement properly, follow-up tasks, do User-Acceptance-Test, etc. in respect of objectives well delivery on-time

• Be owner of digital assets including customer mobile application and website; onboarding / offboarding processes; and Customer Communications Dashboard

• Support Team Head to identify room for improvement, design online customers journeys including UI/UX, based on products & processes development, for digitalization projects implementation, in strict consideration of online nature matching and proper customer experience

2. Customer Experience:

• Continuously review customer journey and interactions across the company through the customer eyes and put in place several building blocks of a comprehensive improvement in customer experience

• Be owner of improvement journey and performance monitoring for all digital projects, online platforms, digital processes which have been developed and/or owned, in collaboration with stakeholders across the Company

• Support Team Head to review all correspondence and/or customer communications to ensure standard Customer Experience level in the total view

• Other assigned tasks by Department Head, Division Head

• Other assignment including administration tasks required by Division Head, Department Head

1. Qualification: College/ University Graduated

2. Work Experience: Preferable experience in Digital Transformation/ Digital innovation project management and execution.

• 03 years working experience in consumer finance, banking or other relevant business sector: fintech, mobile app…

• Experience in Project implementation/ business analyst/ product owner is an advantage

3. Knowledge:

• Digital product owner

• Customer touch-point understanding

• Project Coordinator

• Lending and Card products

• Branding

• Digital Assets metrics understanding

4. Skills

• Business Requirement Document development

• Test script design & UAT

• Digital fluency

• Adaptability

• Time Management

• Research Skills

• Self-management

• Collaboration

• Active learning

• Agibility

• Problem solving