Director, Category Business Management

Director, Category Business Management

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What We Can Offer

Competitive salary
Annual health check-up and premium healthcare
Special internal programs for Tikier

Job Description

About Tiki:

Tiki strives to be a company where consumers can find and discover virtually anything they want to buy online. As Vietnam’s local eCommerce champion, we believe in giving customers more of what they want - low prices, vast selection, and convenient shopping and delivery experience. Tiki is currently in a phase of hypergrowth and we are seeking highly driven, intelligent and creative people to join our team to improve the lives of Vietnam’s shoppers and sellers from around the world. Our current team has a good mix entrepreneurial and experienced technology and commerce leaders with demonstrated success in building and managing large scale business. We promise a culture that encourages risk taking, quick decision making and great impact on customers and society. Visit to explore.

About the role: Director Category Management is the category leader for categories business. He/She is the person responsible and accountable for revenue, cost structure and profit/margin/free-cash flow. This is a large and complex role that drives execution. The role directly influences senior leaders. Decisions are both strategic and tactical in nature and affect the overall direction of a work group and are pertinent to the operations of the product line.

Scope of responsibility includes vendor Management, inventory management, marketing, pricing, and other day-to-day operational management for the Categories. This is a leadership positions where the incumbent is expected to plan and execute relentlessly, allocate resources to achieve goals, anticipate bottlenecks and encourage risk taking behavior to maximize business benefit.

Description of responsibilities:

Business strategy & customer experience
Business plan execution
Financial accountability
Customer acquisition & retention
Organizational and people leadership
Responsible for end-to-end business strategy and customer experience & offering, including selection
Owns and identifies business growth plan
Owns user experience, website, features across category
Leverages product teams to deliver against category objectives
Sets and measures goals and targets across categories and functions
Drives improvements to business processes and ensures quality
Accountable for financial performance of the categories
Responsible for customer acquisition and retention
Innovates on behalf of customers - develops and drives category growth strategy
Owns day-to-day category operations such as key vendor negotiation, inventory management, pricing etc.
Drives and measures quality in internal and external processes
Has direct reporting responsibility for multiple teams. Provides credible leadership to functional teams
Influences across the company on behalf of the business
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Job Requirements

10+ years work experience
Bachelors minimum; MBA or analytical education will be advantageous
Proven manager with a successful, resourceful and hands-on track record of running a complex business end-to-end combined with category management experience
Deep analytical capabilities, potentially (although not necessarily) gained from a background in e-commerce, Consulting, Finance or business transformation
Technology affinity and track record of employing systems to drive simplification and change for scale • Demonstrable ability to build lasting relationships and conduct negotiations with leading global and local brands to obtain preferable terms and win:win solutions
Able to balance strategy with strong operational skills - able to understand, deconstruct, streamline and optimize business processes
Commercially astute, with strong focus and accountability
Excellent business judgment, with a track record of generating ideas and solving problems independently
Highly analytical and structured thinking
Excellent track record in hiring and developing high performance teams
Preferred Qualifications: Leadership experience in e-commerce and/or categories business; electronic background

Job Locations

285 Cách Mạng Tháng 8, Phường 12 (Quận 10), Quận 10, Thành phố Hồ Chí Minh, Việt Nam

Tiki (short for “Tìm kiếm & Tiết kiệm”, which means “Search & Save”) is Vietnam’s fastest and most trusted B2C e-commerce platform. Tiki is Vietnam’s most trusted e-commerce platform. We are the first in the country to offer 2-hour delivery. Tiki has the highest NPS score amongst all e-commerce platforms in Vietnam. Customer trust and satisfaction are at the heart of everything we do. Harmony and learning is the core foundation of our culture. In an already fast-growing Vietnam e-commerce market, Tiki is experiencing exceptional growth. With growth comes interesting and unique problems. Vietnam market with it’s diverse and emerging seller base, densely populated city logistics and growing consumer spending online - not only for products but also for services, presents unique product and technology building opportunities. We are in a heavy technology investment mode with many new things to build. In that context --- Tiki indeed provides career-building, full lifecycle innovation product building opportunities.

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Viettel Tower, 285 CMT8 Str., Ward 12, District 10, HCMC
500-999 staffs


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