Director of Sales

Địa Điểm Làm Việc: Hà Nội
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Mô Tả Công Việc

o Communicates expectations, recognizes performance, and produces consistent desired business results.
o Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all Sales related matters.
o Oversees and manages the daily operations of the Sales department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
o Solicit group, individual and other business directly and jointly with others through the execution of action plans.
o Within established parameters quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; to close the transaction.
o Upon closing, coordinate and follow-up with the concerned resort departments to ensure delivery of exceptional guest services.
o Determine and recommend prospective customers by analyzing all available information, participating in and conducting customer interviews and preparing customer action plans.
o Train the sales team accordingly in preparation of appropriate sale strategies.
o Determine appropriate market segments towards maximizing hotel revenues.
o Responsibility in maximizing the occupancy of conference and banquettes at the resort.
o Create sales targets and networks with corporate clients, airlines, tourist offices and related fields.
o Observe the market for relevant trends, monitoring competitors and the tide of events.
o Contribute to the price strategy aligned with the revenue manager for hotel pricing and promotion
o Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
o Continually focus on the rejuvenation of Experiences by keeping abreast of industry trends and practices, update knowledge and skills to improve the product and service offering.
o Reviews and prepares monthly financial reports, budget forecasting, expenditure reports for higher management review.
o Ensures that all activities are carried out honestly, ethically and within the parameters of local law.
o As directed, participate in trade shows, conventions and promotional events, within the hotel, the industry and customer organizations
o Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance.
o Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
o Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
o Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
o Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
o Mentor and guide individual team members’ growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
o Participate in recruitment activities such as interviewing new talents for the departments and succession planning.
o Take ownership of individual’s growth and be involved in career progression and succession planning of team members.
o Proactively identify training needs of team members to ensure enhancement and performance improvement.
o Maintain an image of professional senior management to all guests, team members and the hotel.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

o Diploma / Degree in Hospitality Business Management or equivalent is preferred
o Master’s or Bachelor’s degree in Sales and Marketing or Revenue Management

o Minimum 5 years’ experiences in similar role in luxury hotels/resort

Địa Điểm Làm Việc

11 Lê Phụng HIểu, phường Tràng Tiền, Hoàn Kiếm, Hà Nội, Việt Nam

Leave the present behind and discover a world of spellbinding elegance. Nestled on a peaceful boulevard along Hoàn Kiếm Lake, the art nouveau masterpiece is an ode to the opera artists, designers and composers. Uncover unexpected moments of delightful retrospection in this palace of artistry highlighted by resplendent suites, enthralling dining experiences and the award-winning Auriga Spa. Raise a toast and reminisce the captivating tales behind opera’s luminary icons and oeuvre when you walk through the door of Capella Hanoi.

Xem toàn bộ thông tin công ty
11 Lê Phụng Hiểu, Hoàn Kiếm, Hà Nội
100-499 nhân viên
Hoàng Khánh Linh


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Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

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