Director of Spa & Fitness | Giám Đốc Bộ Phận Chăm Sóc Sức Khỏe Toàn Diện

JOB SUMMARY

Department leader for all aspects of the recreation, pool & spa areas, including overall maintenance, daily upkeep, cleanliness and the operation of the entire 8 th floor. Provides and models service behavior to Customers and employees. Reinforces appropriate culture to provide service to Customers. Responsible for employee satisfaction and conducting administrative activities to ensure employees are treated in a fair and equitable manner for Recreation teams. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives while meeting financial goals.

CORE WORK ACTIVITIES

Directing Recreation Operations

• Supervising and managing associates. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Monitoring quality, standards and meeting the expectations of the Customers on a daily basis.

• Demonstrating knowledge of job-relevant issues, products, systems, and processes.

• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Scheduling events, programs, and activities, as well as the work of others.

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as associates, customers.

• Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Managing outside vendors including all activities such like water sports, swimming class, yoga etc.

• Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.

• Developing and managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).

• Managing/ planning/ designing group activities and team building events.

• Managing pool areas, including overall maintenance, daily upkeep and cleanliness, and the operation of the entire 8 th floor.

Ensuring Exceptional Customer Service

• Serving as a role model to demonstrate appropriate behaviors.

• Providing services that are above and beyond for customer satisfaction and retention.

• Improving service by communicating and assisting individuals to understand Customer needs, providing guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

• Overseeing all Human Resources activities in the Fitness and Spa Department.

• Overseeing associate satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Participating in the performance appraisal system process, giving feedback when needed.

• Coordinating all training activities for associates in department.

• Encouraging and building mutual trust, respect, and cooperation among team members.

• Communicating expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Spa Management, or related major; 3 year experience in the recreation/health club and Spa operations

BENEFITS:

• 02 months of probation with Full salary| Service charge| Social Insurance

• Attractive remuneration package & 13th month salary

• Local and International training courses

• 05 working days | 02 day-off per week

• Duty meal & Uniform provided by hotel

• Taxi for late-night shift| Free motorbike & car parking

• Cross training & Cross exposure & Task force opportunities

• Associate Appreciation Week | Take-care culture

• Baby born gift | Birthday gift| Marriage allowance| Bereavement allowance

• Annual health check

• Associate special discount for hotel rooms and F&B services at International Marriott properties

• Career path in the most respected and prestigious hotel companies in the world