[District 7] Korean Desk - Retail Customer Service Officer

• Process transactions for customers including but not limited to cashier, deposits, withdrawals, remittance, card/loan payments, opening and closing of accounts/card, e-banking service.

• Identify customer needs, provide information on new products and services to capitalize on the business referral opportunities

• Track, record, report, and store transactional information and special requests

• Provide a high level of customer service, offering answers and assistance with a smile

• Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner

• Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols

• Work with other customer service officers as a team to complete daily tasks while demonstrating respect and professionalism, being, and supporting management as needed

• Perform other related duties as necessary or assigned.

• *Notice: Native Korean is preferred

• Bachelor’s degree in business, finance, or a related field

• Good interpersonal and communication skills in English, speaking Korean is advantage

• Good sense of numbers and computer skills

• Excellent communication, customer-service, and time-management skills

• Highly detail-oriented, with a strong work ethic, strong dedication to accuracy and efficiency, high responsibility in teamwork

• Skills for upselling and recommending products

• High self-motivated and committed