District Manager (Area Manager)

District Manager (Area Manager)

Địa Điểm Làm Việc: Hà Nội
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Các Phúc Lợi Dành Cho Bạn

Attractive salary and bonus
Social insurance, health insurance, unemployment insurance according to Labor Laws
Professional, dynamic working environment

Mô Tả Công Việc

*Job Summary and Mission*

This position contributes to Starbucks success by achieving business results while creating and maintaining the Starbucks Experience for our customers and partners. The district manager is accountable for the operational quality and financial performance of a number of retail locations and completes management and administrative functions and makes staffing decisions (hiring, scheduling, disciplining, discharging and performance evaluation) for their assigned stores. Models and acts in accordance with Starbucks guiding principles.

*Key Responsibilities*
Responsibilities and essential job functions include but are not limited to:

1/ Leadership – Setting the goals for the work group, developing organizational capability, and modeling how we work together
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Interacts with senior leaders and other key business partners professionally and knowledgably
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to retail partners to ensure smooth flow of operations
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
• Demonstrates a calm demeanor during stressful or unusual events and manages smooth transitions thereafter, setting a positive example for retail partners.

2/ Planning and Execution – Developing strategic and operational plans for the work group, managing execution and measuring results
• Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; executes a plan without relying on a defined process
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to retail partners; communicates clearly, concisely and accurately in order to ensure effective retail operations
• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements Business Requirements – Providing functional expertise and executing functional responsibilities
• Uses existing operating tools to plan for and achieve operational excellence in the retail environment
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
• Solicits customer feedback and proactively researches local markets to understand customer and community needs
• Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives; resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage / Product & Marketing, Coffee, and Retail Implementation departments
• Ensures adherence to labour laws

3/ Partner Development & Team Building – Providing partners with coaching, feedback and developmental opportunities and building effective teams
• Conducts performance reviews and manages ongoing partner performance using performance management tools to support organizational objectives
• Provides coaching, direction and leadership support to partners in order to achieve partner, business and customer results
• Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected
• Challenges and motivates/inspires partners and team members to achieve business results
• Oversees training and development of partners and makes effective staffing decisions
• Ensures partners and team members adhere to legal and operational compliance requirements
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

*Summary of Experience*
• Progressive responsible retail or restaurant management experience – 4 years
• Supervising others - 3 years
• Experience in analyzing financial reports to optimize business results – 2 years

Required Knowledge, Skills and Abilities
• Ability to manage multiple retail units independently
• Ability to manage effectively in a fast-paced environment
• Ability to manage resources to ensure that established service levels are achieved at all times
• Strong interpersonal skills
• Deep knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Ability to communicate clearly and concisely, both orally and in writing
• Strong leadership skills, with the ability to coach and mentor others
• Ability to delegate tasks and influence through others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

Địa Điểm Làm Việc

101 Trung Hòa, Yen Hoa, Cầu Giấy, Hanoi, Vietnam

Về Chúng Tôi

We are looking for bilingual (English/Vietnamese) individuals who have a passion for customer satisfaction, who believe in teams and care about others, who can work until late at night or be at work early in the morning, who know that hard working is rewarded with professional growth as well as financially, individuals that get excited about coffee and its history and more important that want to learn and are open minded!

Come join us, we will walk you through a fantastic career path and show you how Social Responsibility, commitment and eagerness to grow can coexist in this amazing company.

OUR CORE COMPETENCIES FOR ALL PARTNERS (EMPLOYEES):

• Puts the customer First: Has a relentless focus on the customers. Understands what the customer wants and how to best deliver the experience
• Works well with others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive
• Leads Courageously: Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
• Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential
• Achieve Result: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

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Phúc Lợi Công Ty

Learning & Development

We offer opportunities for our partners (employees) to explore, learn, and grow via advanced learning systems and learning programs desgined in internaltional standards.  
We committe to do everything we can to help partners. Our partners are our most valuable resource — and so we want to help you get to the next phase of your career here at Starbucks Vietnam.

Coffee Master Program

We offer the opportunity for our partner to become Coffee Masters, which means you are the experts in all things Starbucks' coffee and trained to be the best of the best. For these Masters, coffee is their lifeblood, their passion and their mission.

Coffee & Partner Engagement

At Starbucks, we build a community through the interaction between our partners’ stories and their passion for coffee to connect, involve, and empower their leadership in the company’s business, culture, and retention.

Diversity at Starbucks

Starbucks is dedicated to creating a workplace that values and respects people from diverse backgrounds, and enables our partners to do their best work. We honour the unique combination of talents, experiences and perspectives of each partner, making Starbucks' success possible.

Partner Drink & Discount

Being a Starbucks' partner, you will enjoy everyday free drink & special discount for our food, beverages & all kinds of merchandise at Starbucks stores.

Rewards

We recognise the dedication & engagement of our partners to deliver high-quality work performance through rewards programs such as 13th month salary, performance bonus, annual salary increment.

Hình Ảnh Văn Phòng

Địa Điểm Công Ty

null

Quy Mô Công Ty

500-999
nhân viên

Liên Hệ

Talent Acquisiton Team

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)