Doctor

A. Overall Purpose Of The Job (Brief description of the primary purpose of this position)

To effectively support and maintain in the highest level of client service standards through provision of medical care

and primary emergency care to all personnel assigned on remote site, advise & assist by providing updated information

in all relevant areas of health and hygiene to ensure all operations and activities on site conform with best industry

practice standards.

B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)

1. Provide service to the client on site as per signed SOW (Scope of Work)

2. Operate and maintain medical facility on assigned site as per Intl. SOS MS Policy & Procedures.

3. Maintain cleanliness and good housekeeping of the medical facility and associated areas as per Intl. SOS MS

procedure “Medical Facility Housekeeping – Cleaning”.

4. Ensure serviceability of the clinic and all emergency medical equipment on site and take immediate step to rectify

any deficiencies.

5. Effectively maintain and provide on highest level of medical care and primary emergency care to all personnel on

site in line with Intl. SOS MS Clinical Practice Guidelines & other relative ACLS protocols.

6. Maintain accurate medical records of all patients seen on site and ensure S.O.A.P format in medical records are

followed.

7. Maintain strict confidentiality of all medical and administrative records under his/her care. Ensure that the data

such as personnel medical information /as above/, employee addresses and telephone numbers et cetera are not

released to unauthorized personnel.

8. Demonstrate good working knowledge of patient rights in relation to consent and withdrawal of consent.

9. Maintain and control stock of the medicines, disposable and medical equipment in medical facility of assigned site

as per recommended list.

10. Ensure good record keeping of medicines, disposable, medical equipment and perform stock check as per Intl. SOS

MS Vietnam Remote Site Inspection Check Matrix. Any discrepancy must be reported immediately to MS

Operations Supervisor.

11. Record on site activities and patient consultations in ARGOS system and submit reports as per Argos - XML data

extraction and submission guide.

12. Demonstrate good knowledge and competence in all aspects of available medicine, consumable and medical

equipment on site.

13. Maintain and perform monthly inspection/performance check of all available medical equipment at assigned

medical facility as per Manufacturer Instruction manual & Intl. SOS MS Procedures; take immediate step to rectify

any deficiencies.

14. Ensure that the copies of the manufacturer’s operating manual for each item of biomedical equipment are

available on site and filed properly.

15. Ensure all medical equipment is clean and stored safely.

16. Maintain good record keeping for the biomedical equipment maintenance and calibrations.

17. Clean and sterilize medical instrument as required by Intl. SOS MS Procedure and Guideline. Follow strictly the Intl.

SOS MS Infection Control Policies.

18. Escort patient to and from outside medical service providers for diagnostic tests if requested by Intl. SOS CD or

Senior Medical Adviser.

19. Notify immediately Senior Medical Adviser of any patient complaints or possible patient complaints.

20. Report accidents and incidents immediately to MS Operations Supervisor and submit the appropriate Incident

Report Form.

21. Provide on time fully filled and accurate reports as per approved Intl. SOS MS Vietnam Reports Schedule to MS

Department and client on site:

- Copy of Handover notes with First Day on site (to MS Department)

- Monthly Clinic Activity report ( to MS Department)

- Monthly Inventory report ( to MS Department)

- Quarterly Self Audit report (to MS Department)

22. Demonstrate good knowledge of Intl. SOS MS Policies and Procedures, protocol for communication with CD /

Coordinating Doctor/ and liaise with the CD through International SOS Assistance Centre as and when required as

per Escalation Procedures for MS personal & Intl. SOS MS Clinical Practice Guidelines.

23. Participate in all emergency drills organized by the client on site and refresh skills of the first aid/stretcher team.

24. Supervise and train on site Intl. SOS MS Nurse (s) on his/her duties.

25. Be available to work on assigned site according to MS roster and on call for medical emergency after working hours

when work on site.

26. Wear Intl. SOS MS Uniform and maintain strict PPE policy during work on site.

27. Maintain safety policy and environmentally friendly facility at all times.

28. Strictly follow medical waste management and ensure that all medical waste is disposed of in an internationally

acceptable manner.

29. Demonstrate good communication and cooperation with Intl. SOS Senior Medical Adviser, Nurse (s) at RMIT HCMC

site as well as with other departments, third party personnel and Client Representative on site.

30. Maintain discipline on site and ensure compliance with Company Disciplinary procedures with regards safety on

site at all time.

31. Demonstrate effective teamwork, good communication and cooperation with Intl. SOS MS Department and other

MS staff as well as all other Intl. SOS departments.

32. Participate in site orientation/induction session for all new persons on site.

33. Attends training and meetings as and when required by Intl. SOS MS Department.

To carry out any other reasonable duties as required and agreed with Intl. SOS MS Operations Manager.

OH&S

- Participate in the development and maintenance of a safe and healthy workplace.

- Undertake all mandatory OH&S training as required.

- Comply with any reasonable instructions, policies, procedures or safe work practices given by Intl.SOS in adhering

to safe work procedures.

- Co-operate with management in its fulfilment of its legislative obligations.

- Take reasonable care to ensure their own health and safety and the safety of others.

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

• Strong understanding of practical nursing process

• Strong understanding of emergency protocols and medic actions during an emergency

• Strong understanding of chaperone and infection control Policy

• Attention to details and problem solving approach

• Customer focused with good customer-handling skills

• Ability to interact with various cultures and all levels in a multinational environment

• Ability to analyze / solve problems in a fast paced environment

• Multi-tasking capabilities to accommodate a multi-unit organization

• Able to demonstrate a professional manner at all times

• Able to demonstrate friendly, tactful attitude and empathy to patients

• Able to demonstrate initiative

• Able to demonstrate knowledge in all aspects of medicine and technical ability to operate all medical equipment

• Able to demonstrate good team work with other staff

• Able to demonstrate punctuality and good attendance

• Able to demonstrate neat and clean personal appearance

• Able to report to work on time, wear Intl. SOS MS issued uniform and identification badges

Required Competencies (Critical behaviors necessary to successfully perform the job)

• Quality focused

• Customer focused

• Good work knowledge of Intl. SOS MS Policy and Procedures

• Good computer skills (Word, Excel, PowerPoint Presentation, Outlook etc).

Required Work Experience (Brief description of the job-related experience needed to perform the job)

• At least three years’ experience working as a General Practitioner preferably in a high dependency or emergency area.

Required Qualifications (Brief description of the educational background needed to perform the job)

• Valid Medical Diploma of General Practitioner’s

• Valid Professional Certificate for the medical practice (MPC)

• Valid BLS, ACLS certificates

Required Languages (Brief description of the language skills needed to perform the job)

• Proficient in English and Vietnamese

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)

• May be required some travels to escort patient from site to the medical facility

• Non-regular scheduled travels locally and to neighboring countries to attend and obtain required medical professional trainings and certificates