Doctor Assistant Team Leader

Job Descriptions:

1. Manage a team of 11 or more Doctor's Assistants (English translator in Chiropractic).

2. Assists with training other Doctor’s Assistants;

3. Manage team work schedule;

4. Escort patients to doctor’s rooms & ready patient for treatment;

5. Assist doctor during medical examinations;

6. Organizing & scheduling appointments;

7. Updating & filling out patient’s medical file;

8. Give instructions to patients as instructed by doctor;

9. Ensure all related reports, information is available in patient’s medical records;

10. Keep doctor’s room stocked with adequate medical supplies, maintain instruments, prepare sterilization as required & in accordance with the Clinic’s requirements;

11. Process messages from patients & front desk staff to doctors;

12. Conduct follow-up phone calls with new patients & when patients do not follow through with the prescribed treatment plan.

13. Ability to maintain effective & organized systems to ensure timely patient flow;

14. Ad-hoc tasks given by immediate supervisor.

1. Degree in the relevant field is preferred;

2. Minimum 4 years of relevant working experience;

3. Effective people management skills.

4. Excellent customer service with good communication & interpersonal skills;

5. Good problem solving skills & the ability to handle conflicts;

6. Ability to work well under pressure & willing to work in shifts & overtime;

7. Must be a team player with positive attitude, showing empathy, proactive, flexible, energetic & adaptive to change;

8. Able to handle patient’s confidential information in a professional manner;

9. Strong organizational & planning skills;

10. Proficient in MS Office and patient management software;

11. Excellent command of Vietnamese & English, written & spoken.