Doctor Assistant Team Leader

Role Overview: The Doctor Assistant Team Leader plays a pivotal role in ensuring the smooth operation of clinical services at ACC. This position is responsible for leading and managing a team of Doctor Assistants who support Chiropractic Doctors, while maintaining high standards of patient care, operational efficiency, and team performance.

Job Descriptions:

• Team Leadership & Management

- Lead, supervise, and motivate Doctor Assistants to deliver exceptional patient care.

- Train, onboard, and mentor new team members to ensure consistent service quality.

- Develop and manage team work schedules to optimize clinic operations.

- Provide guidance to team members on handling patient feedback and resolving issues.

- Act as the escalation point for complex or sensitive team-related matters.

• Patient Care Support

- Assist doctors during medical examinations and procedures.

- Provide patients with instructions as directed by doctors.

- Conduct follow-up calls with new patients and those not adhering to prescribed treatment plans.

- Ensure smooth and timely patient flow through effective systems and processes.

• Administrative & Operational Duties

- Organize and schedule patient appointments efficiently.

- Update and maintain accurate patient medical records.

- Ensure all reports and relevant information are properly documented in patient files.

- Relay patient and front desk messages to doctors promptly.

- Maintain adequate medical supplies, prepare instruments, and oversee sterilization processes in compliance with clinic standards.

- Perform ad-hoc tasks as assigned by the Clinic Manager.

• Bachelor’s degree in a relevant field preferred.

• Minimum of 4 years of relevant professional experience.

• Strong leadership and people management skills.

• Excellent communication, interpersonal, and customer service abilities.

• Problem-solving skills with the ability to handle conflicts effectively.

• Ability to work under pressure, with flexibility for shifts and overtime.

• Team-oriented, empathetic, proactive, and adaptable to change.

• Professional handling of confidential patient information.

• Strong organizational and planning skills.

• Proficiency in MS Office and patient management software.

• Excellent command of both Vietnamese and English (written and spoken).