Document Expert

Key Responsibilities:

Operation handling:

1. Export Documentation Handling

• Collect, follow readiness, and validate shipping documents (Bill of Lading,

Commercial Invoice, Packing List, Certificate of Origin, etc.).

• Ensure document packages comply with IOP and SOP requirements, while

maintaining defined KPIs.

• Coordinate with vendors, internal teams, customers, and destination offices to ensure

accurate and timely submission of documents.

• Proactively follow up, troubleshoot issues, and ensure all activities required for

documentation and cargo release are completed on time.

2. Import Documentation Handling

• Receive and verify all import-related documents in accordance with customs and

regulatory requirements.

• Coordinate with customs brokers, carriers, and internal teams to facilitate smooth

clearance and delivery.

• Address documentation discrepancies promptly to prevent delays.

• Maintain accurate shipment status updates in the system.

3. Compliance & Coordination

• Ensure all documentation processes comply with IOP, SOPs, customer KPIs, and

statutory regulations.

• Work closely with internal teams (Customer Service, Destination, System team,

Finance, etc.) and external partners to resolve issues.

• Maintain accurate and organized records to support audit and compliance

requirements.

Other Responsibilities:

• Resolve daily operational issues and ad-hoc cases, escalating when necessary.

• Propose solutions and options to customers; support customers and other teams in

resolving issues and handling exceptions.

• Take initiative to improve daily operations in terms of both productivity and work

quality.

• Act as the focal point for projects, migrations, or new account implementations.

• Perform other relevant tasks or projects assigned by leaders.

• Bachelor’s degree in Logistics, Supply Chain, International Business, or related fields.

• Minimum 6 months internship experience in Logistics and Shipping industry or experience in export-import documents (fresh graduates with relevant internships will be considered).

• Detail oriented, hardworking and have high commitment to the job.

• Good command of English (both written and spoken).

• Language (Thai, Khmer, Burmese,..) is a plus.

• Knowledge of shipping documentation, Incoterms, and basic customs procedures.

• Influent Microsoft office (excel, power point, outlook, ...)

• Passion in working with process and customers, with a careful sense.

• Strong attention to detail, problem-solving skills, and ability to work under tight deadlines.

• Proactive and quick learning, strong mind of improvement.

• Able to coordinate with team in works and engagement events.

• Power BI, automation application understanding is a plus.