E-Commerce Executive (Operations and Sales)

Panasonic Sales Vietnam is seeking a dynamic E-Commerce Executive to in charge of E-commerce Operations and Sales with key responsibilities:

1. Operations:

- Take lead and manage all categories' Ecom operation jobs to accelerate customer experience, including:

- End-to-end order processing on the system & follow up/manage delivery for all Large Appliances (Fridge/Washer/Air-Con) orders by co-working with external and internal stakeholders.

- Monitor and manage all platforms’ operation KPIs, aiming for good performances; alert and solve issues when any metric on down trend.

- Manage stock to ensure ATP (available-to-purchase) in all Ecom platforms for campaign and baseline days.

- In-charge of guiding buyers about warranty regulations and solving arising issues.

- Check return requests from buyers and approve/claim platforms to minimize loss costs.

- Manage COD orders collecting from vendors.

- Finance reconciliation for the assigned platform.

- Issue VAT invoice upon end-user's request

- Be Ecom team’s representative to discuss/propose improvements in operation with other Departments to help contribute to EC business growth

- Manage Ecom customer services to enhance CX by increasing good rating reviews & solve CS issues.

2. Sales:

- Take care of channel Lazada to achieve monthly/quarterly/yearly business target and relevant KPIs.

- Be the brand's representative in negotiations with E-Commerce channels for promotional deals and visibility enhancements

- Work with E-commerce Enabler teams to manage LZD store, develop online merchandising, promotion plan and manage digital budget by campaigns/baseline

- Maintain a comprehensive library of appropriate data: Deals Tracker, Sales Data, Traffic, Conversion Rate, etc.

- Produce campaign mechanics to optimize customer experience and maximize sales potential based on various factors i.e analyzing and

- Bachelor's degree, preferable in Sales / Marketing.

- From 2 years of sales experience-- preferable in e-commerce platforms

- KPI-driven attitude and eagerness to adapt with the dynamic sales environment of e-commerce

- Able to deal with troubles and work under pressures.

- Good understanding E-commerce platforms’ seller systems such as Seller Center.

- Flexible to change conditions and possessing high level of integrity

- Great analytical and quantitative skills

- Willing to learn and show adaptability