E-Commerce Key Account Manager

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Mô Tả Công Việc

As a Key Account Manager, you will be the main point of contact for Commerce.Asia’s clients. This role works closely with design, sales, operations, marketing, customer service, and team members from other departments to ensure the highest quality of services and all client needs met. You will also be developing and maintaining relationships with marketplace contact points to drive our clients’ growth in e-commerce.
In order to qualify to this role, you should have a strong passion and interest in the fastpaced e-commerce industry. The desired candidate is an adaptable fast learner with strong interpersonal, logical thinking and problem-solving skills.

PRIMARY RESPONSIBILITIES:
1. Performance Management
• Managing overall account health and achieving sales targets
• Ensuring time-efficient management of all clients and channels, with deliverables on track
• Daily collaboration with client and marketplace channels
• Ensuring optimal product presentation and visibility on online channels
• Leading all initiatives across different online channels for clients
• Account growth planning (sales and promotions)
2. Partner Service
• Responsible for client relationships and ensuring client satisfaction
• Play the role of e-commerce consultant to clients to grow their sales through promotion planning and marketing activities
• Managing e-commerce sales of clients through their webstores and marketplace channels
• Developing and maintaining close relationships with marketplace (Lazada, Shopee, Tiki) key account managers to drive overall sales volume
• Drive clients’ revenue growth by analysing performance of sales, marketing activities, and category initiatives
• Strategizing periodic business plans and identifying new sources of growth
• Negotiating and securing exposure for clients and curating products for various campaigns, promotions, and online marketing as required
• Identifying and anticipating additional opportunities for enhancements or new services for existing clients
• Managing inventory including inventory forecasting to optimise use of space
• Presenting performance analysis and growth recommendations to key stakeholders, both internally and externally
• Responding to customer service chats (Queries & Feedback)
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Yêu Cầu Công Việc

MINIMUM EDUCATION LEVEL:
• Bachelor’s degree required
Requirement:
• Minimum 3 years of experience in Vietnam’s e-commerce industry
• Proficient in Microsoft Office Suite, with an emphasis on Excel skills
• Proactive – self-starter with strong problem-solving skills
• Commercial minded
• Proficient in written and spoken Vietnamese and English
Key Competencies:
• Able to multitask, prioritize and self-manage time efficiently, managing more than one client account
• Relationship builder and negotiator (able to handle negotiations with external parties with the objective to grow our clients’ e-commerce businesses while maintaining a strong connection with them)
• Able to analyse data and translate results into better solutions
• Digital and mobile savvy
• Development of new relationships with potential clients as a strong suit is a plus
- Immediate Hiring
- Strictly Vietnamese Nationals Only
- VDN15,000,000 - 16,500,000 /month

Địa Điểm Làm Việc

Ho Chi Minh, Ho Chi Minh City, Vietnam

Founded by award-winning serial entrepreneur and industry leader Ganesh Kumar Bangah in 2017, Commerce.Asia Enterprise is an all-in-one ecommerce ecosystem which offers end-to-end solutions & services, bringing together a team of eCommerce experts, the best of breed technology solutions and big data insights for brands and businesses to succeed online in South East Asia. With the current success of managing brands in the past three years, Commerce.Asia Enterprise is now looking to expand to new heights, and Vietnam is the next destination on the regional expansion list!

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500-999 nhân viên
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

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