E-Commerce Key Account Manager

As a Key Account Manager, you will be the main point of contact for Commerce.Asia’s clients. This role works closely with design, sales, operations, marketing, customer service, and team members from other departments to ensure the highest quality of services and all client needs met. You will also be developing and maintaining relationships with marketplace contact points to drive our clients’ growth in e-commerce.
In order to qualify to this role, you should have a strong passion and interest in the fastpaced e-commerce industry. The desired candidate is an adaptable fast learner with strong interpersonal, logical thinking and problem-solving skills.

PRIMARY RESPONSIBILITIES:
1. Performance Management
• Managing overall account health and achieving sales targets
• Ensuring time-efficient management of all clients and channels, with deliverables on track
• Daily collaboration with client and marketplace channels
• Ensuring optimal product presentation and visibility on online channels
• Leading all initiatives across different online channels for clients
• Account growth planning (sales and promotions)
2. Partner Service
• Responsible for client relationships and ensuring client satisfaction
• Play the role of e-commerce consultant to clients to grow their sales through promotion planning and marketing activities
• Managing e-commerce sales of clients through their webstores and marketplace channels
• Developing and maintaining close relationships with marketplace (Lazada, Shopee, Tiki) key account managers to drive overall sales volume
• Drive clients’ revenue growth by analysing performance of sales, marketing activities, and category initiatives
• Strategizing periodic business plans and identifying new sources of growth
• Negotiating and securing exposure for clients and curating products for various campaigns, promotions, and online marketing as required
• Identifying and anticipating additional opportunities for enhancements or new services for existing clients
• Managing inventory including inventory forecasting to optimise use of space
• Presenting performance analysis and growth recommendations to key stakeholders, both internally and externally
• Responding to customer service chats (Queries & Feedback)
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.