E-Commerce Operations Supervisor

Địa Điểm Làm Việc: Hồ Chí Minh
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Salary up to your ability, competitive
Health care, contribute social insurance
Working in dynamic environment

Mô Tả Công Việc

Responsibilities
Finance, Stock, Fulfilment & Warehouse
• Ensure that all financial processes associated with each financial month, quarter and year end are executed accurately and in a timely manner at Exec level
• Ensure all necessary processes are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.
• To ensure that shops are adequately stocked and this is reflected in the system
• Account manage assigned warehouse, overseeing invoicing processes and coordinating relevant training or stock management processes
• To liaise as required with the online shop warehouses in order to resolve delivery issues
• To budget all fulfilment costs and ensure they are covered by pricing of delivery charges
• To update stock batches as needed and process returns
• Anticipate on the stock takes activity with warehouse and reconcile any variances
• Liaise with the other teams as significant performance or fulfilment issues occur within assigned warehouse

• Ensure that Product Updates are delivered within the set timeframes
• Ensure a seamless and positive customer and user experience at all times

Products
• To activate products on the shops and make sure that they are displayed correctly
• Communicate to warehouses any special requirements in relation to offers as necessary
• Liaise directly with suppliers to resolve any customer complaints or issues as necessary
• Ensure that Product Updates are delivered within the set timeframes
• Ensure a seamless and positive customer and user experience at all times

Manage Online Exces and Daily Operations
• Establish clear team responsibilities, ensuring all direct reports have relevant objectives, PDPs and yearly appraisals, while working synergistically with other teams to operate as one larger Retail team
• Drive ongoing improvement of operational processes with the Warehouse and Operations teams to deliver efficiencies, ensuring consistency across the entire operation.

Shop Management
• Work with Online Marketing & Analytics team to enhance the shops and increase revenue and profitability
• Ensure accurate and timely alterations to shop content for public holiday periods
• Feedback any platform related issues to E-commerce Platform Manager and create temporary fixes until these are resolved
• Monitor Google Analytics to better understand shop, identify and fix shortcomings and communicate advice on best practice to rest of team
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Yêu Cầu Công Việc

Requirements
• 3 years experience of E-commerce company internal fulfilment process and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction, stock management and financial procedures
• Ability to effectively coach colleagues and communicate with senior management
• Strong negotiation and communication skills
• Able to work on own initiative
• Ability to plan, prioritize and manage multiple tasks and deliver to tight deadlines
• Ability to take the initiative
• Team player with a sense of team spirit
• Takes responsibility for solving problems
• Accountable and responsible
• Continually looks for efficiency gains, shares best practice and suggests process improvements
• Communicates effectively to all levels of the organization
• Excellent Microsoft Office proficiency
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Địa Điểm Làm Việc

LYN 14 Nguyen Trai, Ben Nghe ward, District 1, Ho Chi Minh, Vietnam

"Jaspal Company Limited
LYN 14 Nguyen Trai, Ben Nghe ward, District 1, Ho Chi Minh, Vietnam

We, Jaspal Company Limited, opened in 1987, has been at the forefront of the Thai fashion industry since its first store. The JASPAL vision is to deliver high fashion ready-to-wear clothing to consumers at an affordable price. Today, we manufacture and retail the most popular and dynamic Thai ready-to-wear fashion lines under the JASPAL, CC DOUBLE O, LYN, LYN AROUND, labels and another 15 brands with more than 350 stores located throughout Thailand and 26 stores in another country."

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LYN 14 Nguyen Trai, Ben Nghe ward, District 1, Ho Chi Minh, Vietnam
Bộ phận Tuyển dụng
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

Chương trình được thiết kế đặc biệt dành cho học viên vừa học vừa làm, quỹ thời gian ít

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do ĐH. J.M Lyon 3 (Pháp) cấp có giá trị toàn cầu

Học phí tối ưu, tiết kiệm nhiều nhất, thời gian đào tạo rút ngắn còn 1 năm tại Việt Nam