E-Commerce Sales Executive

1. Online Sales & Management
- To manage the Sales & Operation team to handle online orders in daily basis to complete all orders in time with effective quality of work
- To ensure all customers’ inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with appropriate manner
- To develop & train online sales team about process, flow, order monitoring, customer service, etc….
- To continuously optimize order processing process, monitor delivering services and handle return, refund, exchange requests from customers properly
- To develop & monitor key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery)
- To develop approachs & train Cross/ up sales per customer to increase Sales
- To manage & allocate Online Sales team members shifts & working time to ideally handling all orders & requests from customers
- Coordinate with related departments (Merchandising, Operation, warehouse, Transport, Accounting…) to deliver company's products to customers effectively & efficiently
- Make verbal or written daily, monthly reports related to sales e-commerce

2. Customers service
- Manage customer enquiry for all on-line channels with fast & appropriate response
- Escalate of all problems/complains to assure they are satisfactory resolved
- Update all related issues regarding the orders for further coordinating with customer
- Analyze customer’s trend, comment, feedback and report
- Cross check with order status cancellation from delivery suppliers provide call to customers if need

3. Expense Control
- Manage the materials & delivery expense
- How to improve effective cost per working hours for staff (sales, picker)