Engineer, Technical Service (Scientific Instruments) (HN)

- Perform installation, maintenance and service activities; provide technical support to sales team; contribute in group service and part sales with the objective to ensure equipment run smoothly and efficiency within product technique and instructions, established procedures and guidelines.

- Inspect, request for operation conditions; install, commission and test; contact suppliers for warranty in order to start up purchased equipment

- Guide theory; train system operations, application and maintenance in order to ensure equipment operated probably and efficiently

- Troubleshoot, investigate and resolve technical problem; recommend new products or equipment upgrades in order to make equipment perform reliably.

- Conduct need analysis, recommend equipment model and its applications, explain technical concerns in order to support sales during pre-sales progress

- Bachelor Degree in Engineering (Electronic, Electrical, Mechanic, Bio-Engineering) or related field

- Experience 2-3 years in Technical Service role.

- Demonstrate working knowledge in scientific instruments (Agilent, ThermoFisher, Buchi, Lauda, Malvern,....)

- Demonstrate working knowledge and experience in trouble-shooting of technology and scientific equipment