English Services Sales Consultant, Hanoi

English Services Sales Consultant, Hanoi

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Bonus 13th salary and Performance bonus
Health and Accident Insurance
Working in an international environment

Mô Tả Công Việc

British Council works with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

The Hanoi Teaching Centre has identified ambitious expansion plans for the coming years. In line with these plans, the Sales and Customer Management team will be having the critical task of delivering growth in sales volume. We may also have an expanding examinations operation facilitating the taking of UK examination this is in accordance with our plan to grow our IELTS and APTIS customer base. Our customers engage with us face-to-face, online, through email and via the phone, and the Branch Manager will lead the team to ensure an efficient and effective level of service.

In a highly competitive market, our teaching centres need to provide high quality and efficient Services. The new branch will serve primarily Young Learners or Adults.

We are looking for a Sales Executive to join our team in Vietnam. This role is ensure a high quality, welcoming and efficient integrated customer service experience to all new and existing customers with the purpose of meeting/exceeding sales and customer management targets across all British Council services.

- Target:
+) Meet and exceed all sales targets and KPIs as set out by the organisation
+) Sales targets refer to all new student and returned Adult student registration for English courses.
- Sales via telephone, email, face-to-face consultation.
- Provide an exceptional of Customer services care and support
- Registration of new customers and existing Adult for Teaching Centre.
- Share duty officer role with the Line Manager
- Any other duties as assigned by the line manager or branch manager to meet operational

For more information, please kindly refer to the Role Profile on our e-recruitment website:
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Yêu Cầu Công Việc

To be considered, you must have 2 to 3 years of sales experience preferably in the services industry, an Undergraduate Degree and fluent communication skills in English and Vietnamese. We are also looking for candidates who have competent IT skills, customer relation skills, problem-solving skills and sales techniques.

In return, the British Council offers an international working environment and growth prospects for the future as part of a rapidly expanding organisation. In your application, please include evidence of the relevant experience which you possess, matched against the criteria listed in the Role Profile and Person Specification for this post.

Interested candidates please visit our recruitment website and follow the guidance to fill in the e-form:

We regret that only short listed candidates will be contacted.

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exit, these include criminal records checks. We are committed to employing disable people.

Closing date: 17 August 2017 (23:59 UK Time)
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The British Council is the UK's principal organisation for cultural relations and our purpose is to build mutually beneficial relations with people in the UK and in Vietnam. Our activities range from partnership projects in the Arts, Education and English Language, and Social Development, through to providing opportunities for young Vietnamese to learn English and achieve UK qualifications and study in the UK.

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20 Thuy Khue, Tay Ho, Hanoi
100-499 nhân viên
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