English Speaking Customer Service Adviser

English Speaking Customer Service Adviser

Địa Điểm Làm Việc: Hà Nội
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Các Phúc Lợi Dành Cho Bạn

Competitive salary
Insurance according to company policy
Dynamic, professional working environment and personal development

Mô Tả Công Việc

We are now looking for a member to our Customer Service- Export Team. Your main tasks and responsibilities are:
• Handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Enter orders from customers in SAP
• Handle incoming requests from customers via telephone and e-mail
• Maintain a balance between company policy and customer benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Job Requirement
• Communication level English, as team communication is in English (additional language skills is an advantage such as Dutch/German/French speaking)
• Ability to communicate clearly and professionally, both verbally and in writing
• Has a pleasant, patient and friendly attitude
• Well organized and has a high level of empathy
• High sense of integrity and commitment to customer satisfaction
• Possess a strong work ethic and team player mentality
• Detail oriented and fast learning
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Native-level in Dutch (additional language skill is an advantage)
• Communication level in English, as team communication is in English
• Ability to communicate clearly and professionally, both verbally and in writing
• Has a pleasant, patient and friendly attitude
• Well organized and has a high level of empathy
• High sense of integrity and commitment to customer satisfaction
• Possess a strong work ethic and team player mentality
• Detail oriented and fast learning
• Commitment minimum 2 years.

- Working hours will be office hours (2-3 days/week) and afternoon-evening (2-3 days/week) since the job’s main focus will be on servicing the customers in Europe. Working Monday-Friday.

Địa Điểm Làm Việc

HITC Bldg, 239 Xuan Thuy, Cau Giay, Hanoi

Về Chúng Tôi

MASCOT is a Danish company with a Scandinavian mentality and exports to most of the world. Employees come to work in Denmark, Vietnam, Germany and 12 other countries with the same mission: To develop, produce, market and sell the world's best workwear and safety footwear.

Our ambitions are big, and therefore high quality is crucial. We aim for Best Practices in all we do. Thus, the corporate culture is characterized by energetic commitment and solution-oriented flexibility that directly benefits our customers.

We offer:
MASCOT is an ambitious company, where professionalism, innovation and vigor are rewarded. Everyone, who can and wants, is given big opportunities for personal as well as professional development. With us, you will get a challenging position in a professional and goal orientated company with an international interface, where you have great opportunities to shape your own job, and you are naturally guaranteed sharing and cooperation with engaged and competent colleagues. Furthermore, you will be working in a dynamic company, where openness and job satisfaction are highly valued.

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Phúc Lợi Công Ty

Bonus

Thu nhập ổn định, đóng bảo hiểm bắt buộc theo luật định. 

Paid Leave

Nghỉ 14 ngày phép/năm. Xét tăng lương hàng năm.

Travel Opportunities

Được tham quan du lịch, tặng quà nhân dịp lễ, tết.

Training

NLĐ được đào tạo nâng cao chuyên môn nghiệp vụ. Đào tạo tiếng Anh miễn phí.

Transportation

Công ty có xe đưa đón nhân viên từ thành phố Hải Dương đi làm hàng ngày. 

Awards

NLĐ không đi xe công ty được trợ cấp đi lại.

Hình Ảnh Văn Phòng

Địa Điểm Công Ty

- Lô CN 3.1, KCN Tân Trường, huyện Cẩm Giàng, tỉnh Hải Dương

- HITC Building, 239 Xuan Thuy, Cau Giay, Hanoi

Quy Mô Công Ty

1.000-4.999
nhân viên

Liên Hệ

MS Nhung

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