ERP Business Analyst D365 CRM

POSITION PURPOSE The Junior Business Analyst will play a key role in supporting business operations by documenting and translating business requirements into system specifications. They will focus on system migration projects, including the ongoing transition from Tourplan to Microsoft Dynamics 365. The role requires a deep understanding of sales processes in a destination management company, including FIT, GIT, and group sales. As a permanent team member, the Junior Business Analyst will also support the continuous improvement and deployment of ERP and CRM systems, ensuring alignment with business objectives. Accountabilities Responsibilities Metrics Communication • Act as a liaison between business units • Positive feedback score and technical teams, ensuring smooth from business users and communication and delivery. developers on collaboration and issue resolution. Support System • Assist in gathering and documenting • Accuracy and Migration business requirements for the system completeness of gathered migration project. requirements. • Work closely with senior analysts to • Timeliness of ensure all business needs are captured in documentation and the new system. support provided. Sales Process • Understand and document FIT, GIT, and • Detailed process Analysis Group sales workflows in the current documentation that aligns system. with business needs. • Collaborate with teams to map these • Number of processes processes to the new system (Microsoft documented accurately. Dynamics 365). • Quality and usability of process documentation. Data Analysis & • Analyze data related to business • Accuracy of data analysis Insights operations to identify potential impacts and insights provided. of the migration. • Stakeholder satisfaction with insights and analysis. • Support the generation of reports and insights that inform decision-making. Training & Support • Assist in developing training materials • Quality and effectiveness and guides for end-users on the new of training materials. system. • User satisfaction with • Provide first-level support to users training and support during the initial stages of the system provided. transition.

• Proven experience as a Business Analyst or in a similar role. • Hands-on experience with ERP or CRM system deployment projects. • Experience with business processes in the tourism industry, especially within a destination management company (preferred). • Strong understanding of sales processes, specifically FIT, GIT, and group sales. • Demonstrated ability to document business requirements and translate them into technical specifications. • Experience in User Acceptance Testing (UAT) and system migration projects. • Excellent communication skills, capable of working across departments and with external vendors. • Strong analytical skills with a focus on problem-solving and process improvement. • Strong analytical and critical-thinking skills. • Ability to work in a fast-paced environment with competing priorities. • Strong organizational skills and attention to detail. • Able to understand new technologies and apply them effectively to business needs. • Proficient in project management, capable of managing small-scale projects. • Excellent communication skills, able to collaborate across diverse teams. • A proactive, solution-oriented mindset with a willingness to learn and adapt.