Events Manager

• Raise the awareness and reputation of your hotel and the brand locally
• Ensure guest safety is a priority with minimal interruptions or problems
• Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done May assist with other duties as assigned by management
• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR elated actions where needed
• Interact with outside contacts: guests, vendors, and other contacts as needed
• Help create the department’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage, and labour costs….
• Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans
• Monitor hotel spend and always look for opportunities to optimize sales whilst minimizing waste
• Negotiate sales prices within booking guidelines
• Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey
• Build long term relationship with planners and hosts to increase loyalty to the brand
• At pre-event planning stage consult with meeting planners to optimize all elements of the meeting/ event including space, meeting/break flow, menu and design etc. to improve meeting efficiency
• Arrange agreed details of meeting/ event e.g. room set-ups, staging, lighting
• Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience
• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
• Welcome the group and conduct the 60’ meeting brief prior the start of the meeting/ session
• Enable high productivity whilst maximizing downtime
• Relate to business needs and make sure team prioritizes the things that help our guests get their business done
• Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day
• Analyze and action against client satisfaction surveys to improve services
• Conduct banquet and catering facility tours and entertain clients to enhance the guests meeting/banquet experience