Excecutive, Customer Relations

pThe key job scopes are: • Answer calls and emails professionally to provide information about our properties, services and obtain details of complaints. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. • Participate in planning, design and execution of customer service initiatives • To prepare and keep records of Sale and Purchase contract. • Perform tasks assigned by the supervisor as needed./p

p- Customer service skills - Good communication skills and writing skills - Active listening and problem solving skills - Good interpersonal skills - Ability to handle pressure - Good personal grooming, pleasant outlook and cheerful by nature - Dynamic and able to multi-task. - Good working attitude and ability to maintain a high level of professionalism, integrity, initiative and excellent interpersonal skills in a high-pressure environment. - On the job training will be provided accordingly ***** Note: By applying for this position, you confirm that you consent for the Company to collect, use, and/or process your personal data that you have provided to the Company for the purpose of managing candidates’ information. As the data sharing party, you are requested to comply with regulations on information security, and personal data protection. Your personal data is protected in accordance with applicable laws. You take all responsibilities arisen from and in relation with the accuracy and the truthfulness of the personal data provided. To exercise other rights and obligations as prescribed by law.*****/p