Executive, Customer Service

SPECIFIC ACCOUNTABILITIES:

• Shipments handling and follow-up, including booking processing, shipments monitoring, exception handling

• Strictly follow internal / external process with dedication and minimum mistake / failure

• Coordinate with internal and external stakeholders on daily basis

• Handle inquiries received from customers/other relevant parties

• Problem investigation and solving

• Billing related tasks

• Assessment and Implementation of new project / process

• Fulfill / establish reports upon being required

• Strictly follow company’s rule during working hours

• Fulfill other tasks as assigned by Customer Service Manager

1. SKILLS REQUIRED

• Effective English communication (written and verbal)

• Good MS Office

• Excellent customer service skills

• Customer-oriented minded

• Sharp minded, fast learning

• Good communication and interpersonal skills

• Strong problem-solving skills

• Ability to work independently and under high pressure

• Pro-activity

• Teamwork spirit

2. EXPERIENCE AND QUALIFICATIONS

• Bachelors in Foreign Trade/ Economics or related fields

• Minimum 1 years of experience in forwarding/ logistics companies in Customer Service or any position with working with clients.