Executive, Customer Service Unit (Nhân Viên Bộ Phận Bàn Giao, Bình Dương)

The position is attached under Customer Service Unit Department. With a passion for customer service, you will assist Customer Service Unit team on handing over completed residential homes to purchasers. Specifically, some of the key responsibilities are:

- To inspect apartments (identify defects and follow-up with standard of rectification) and take over units from project team;

- To manage apartments with accompanying accessories and properties before handover it to buyers;

- To create and prepare all welcome activities and events for handover units to buyers

- To deliver units to buyers follow SOPs and essential standards.

- To ensure customers’ satisfaction and provide professional customer support during handover as well as after handover units to buyers;

- To receive and resolve customer complaints and inquiries;

- To coordinate with buyers & internal departments to collect dossiers & miscellaneous paper works;

- Training will be provided;

- Follow and implement the Environmental Management System (ISO 14001) and the Environment, Health and Safety Management System of the Company.

- You are not afraid of meeting strangers, and travelling frequently;

- You are able to work under pressure and be unafraid of working at various construction sites;

- You always take customers’ complaints as a way to improve ourselves.

- Have prior experience of residential apartments handover / pink book submission / Building management is a plus;

- To have ability to accomplish multi-tasks & duties independently.

- You like to work with a team of fun, energetic and dynamic professionals, sharing experiences, stress, workloads, happiness and success together.

- You like to contribute your new ideas to make processes more effective and efficient.

- You have clear communication skills, a positive attitude, and problem-solving skills.

- If you have most of the above attributes, look no further, send us your resume now.