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Mô Tả Công Việc
ABOUT THE COMPANY
We are a startup with BIG dreams - revolutionize the way businesses collaborate to build next-generation customer engagement platforms, creating exceptional values for users and businesses together.
Our coalition loyalty platform enables consumers to earn rewards conveniently and joyfully by interacting with the brands of their choices across a nationwide merchant network that today reaches 30% of Vietnamese consumers. We aim to redefine the omnichannel shopping experience and set the standards on how brands should engage their customers by leveraging data to drive consumer insights, marketing efficiency, and product personalization.
TAPTAP is a trademark of VUI Vietnam, which is a Joint Venture company that is owned by Vietnam Investments Group (VIG) and United Overseas Bank Limited (UOB). VIG is a leading private equity firm in Vietnam with total funds under management of over USD 500 million and with stakes in over 35 brands in the market. UOB is a leading bank in Asia, headquartered in Singapore, with a global network of over 500 offices including Vietnam.
WHAT YOU WILL BE RESPONSIBLE FOR
- Resolve technical issues and provide support to stakeholders (customer experience, merchant, marketing, product and engineering team)
- Assist in monitoring and escalating issues related to reliability, stability, and scalability of the system to engineering teams
- Resolve technical issues and /or provide workarounds that cannot be resolved through normal operations
- Collaborate with Engineering, Product Development, and Customer Service teams as required in order to drive long-term product improvements.
- Support delivery of training programs and documentation to other departments on new operation, maintenance, and troubleshooting procedures.
- Provide guidance to Engineering and Customer Service teams with the validation and deployment of new products and services to ensure trouble free application changes
- Responsible for generating reports and incident analysis
Xem toàn bộ Mô Tả Công Việc
We are a startup with BIG dreams - revolutionize the way businesses collaborate to build next-generation customer engagement platforms, creating exceptional values for users and businesses together.
Our coalition loyalty platform enables consumers to earn rewards conveniently and joyfully by interacting with the brands of their choices across a nationwide merchant network that today reaches 30% of Vietnamese consumers. We aim to redefine the omnichannel shopping experience and set the standards on how brands should engage their customers by leveraging data to drive consumer insights, marketing efficiency, and product personalization.
TAPTAP is a trademark of VUI Vietnam, which is a Joint Venture company that is owned by Vietnam Investments Group (VIG) and United Overseas Bank Limited (UOB). VIG is a leading private equity firm in Vietnam with total funds under management of over USD 500 million and with stakes in over 35 brands in the market. UOB is a leading bank in Asia, headquartered in Singapore, with a global network of over 500 offices including Vietnam.
WHAT YOU WILL BE RESPONSIBLE FOR
- Resolve technical issues and provide support to stakeholders (customer experience, merchant, marketing, product and engineering team)
- Assist in monitoring and escalating issues related to reliability, stability, and scalability of the system to engineering teams
- Resolve technical issues and /or provide workarounds that cannot be resolved through normal operations
- Collaborate with Engineering, Product Development, and Customer Service teams as required in order to drive long-term product improvements.
- Support delivery of training programs and documentation to other departments on new operation, maintenance, and troubleshooting procedures.
- Provide guidance to Engineering and Customer Service teams with the validation and deployment of new products and services to ensure trouble free application changes
- Responsible for generating reports and incident analysis
Yêu Cầu Công Việc
YOU WILL HAVE THE FOLLOWING SKILLS & EXPERIENCE
- Has one or more years of relevant working experience, must have at least 1 year experience related to support or operations.
- Must have a strong understanding of support flows and procedures
- Must know how to debug basic mobile hardware and software issues and have experience in product support
- Knowledge of customer service principles and practices
- Must be able to work independently.
- Must be able to work well under pressure
- Knowledgeable in mobile operating systems (iOS, Android)
- Excellent problem solving and troubleshooting skills on mobile hardware and software
- Ability to multi-task
- Good communication skills
- Preferably a degree in computer science, software engineering, information technology or related fields
- The position is based in Ho Chi Minh City, Vietnam with requirement for occasional travel.
- Has one or more years of relevant working experience, must have at least 1 year experience related to support or operations.
- Must have a strong understanding of support flows and procedures
- Must know how to debug basic mobile hardware and software issues and have experience in product support
- Knowledge of customer service principles and practices
- Must be able to work independently.
- Must be able to work well under pressure
- Knowledgeable in mobile operating systems (iOS, Android)
- Excellent problem solving and troubleshooting skills on mobile hardware and software
- Ability to multi-task
- Good communication skills
- Preferably a degree in computer science, software engineering, information technology or related fields
- The position is based in Ho Chi Minh City, Vietnam with requirement for occasional travel.
Địa Điểm Làm Việc
192 Đường Nguyễn Công Trứ, Nguyễn Thái Bình, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
