Executive, Product Operation

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Mô Tả Công Việc

ABOUT THE COMPANY

We are a startup with BIG dreams - revolutionize the way businesses collaborate to build next-generation customer engagement platforms, creating exceptional values for users and businesses together.

Our coalition loyalty platform enables consumers to earn rewards conveniently and joyfully by interacting with the brands of their choices across a nationwide merchant network that today reaches 30% of Vietnamese consumers. We aim to redefine the omnichannel shopping experience and set the standards on how brands should engage their customers by leveraging data to drive consumer insights, marketing efficiency, and product personalization.

TAPTAP is a trademark of VUI Vietnam, which is a Joint Venture company that is owned by Vietnam Investments Group (VIG) and United Overseas Bank Limited (UOB). VIG is a leading private equity firm in Vietnam with total funds under management of over USD 500 million and with stakes in over 35 brands in the market. UOB is a leading bank in Asia, headquartered in Singapore, with a global network of over 500 offices including Vietnam.

WHAT YOU WILL BE RESPONSIBLE FOR

- Resolve technical issues and provide support to stakeholders (customer experience, merchant, marketing, product and engineering team)
- Assist in monitoring and escalating issues related to reliability, stability, and scalability of the system to engineering teams
- Resolve technical issues and /or provide workarounds that cannot be resolved through normal operations
- Collaborate with Engineering, Product Development, and Customer Service teams as required in order to drive long-term product improvements.
- Support delivery of training programs and documentation to other departments on new operation, maintenance, and troubleshooting procedures.
- Provide guidance to Engineering and Customer Service teams with the validation and deployment of new products and services to ensure trouble free application changes
- Responsible for generating reports and incident analysis
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Yêu Cầu Công Việc

YOU WILL HAVE THE FOLLOWING SKILLS & EXPERIENCE
- Has one or more years of relevant working experience, must have at least 1 year experience related to support or operations.
- Must have a strong understanding of support flows and procedures
- Must know how to debug basic mobile hardware and software issues and have experience in product support
- Knowledge of customer service principles and practices
- Must be able to work independently.
- Must be able to work well under pressure
- Knowledgeable in mobile operating systems (iOS, Android)
- Excellent problem solving and troubleshooting skills on mobile hardware and software
- Ability to multi-task
- Good communication skills
- Preferably a degree in computer science, software engineering, information technology or related fields
- The position is based in Ho Chi Minh City, Vietnam with requirement for occasional travel.

Địa Điểm Làm Việc

192 Đường Nguyễn Công Trứ, Nguyễn Thái Bình, Quận 1, Thành phố Hồ Chí Minh, Việt Nam

Về Chúng Tôi

Founded in 2006, VIG is a private equity management firm with total assets of $500M under management. VIG comprises a Vietnamese team with international investing, consulting and operating experience. The firm makes minority and control equity investments in high growth middle market companies in a variety of key growth sectors, including financial services, logistics & transportation, media & entertainment, tourism & hospitality, education, oil & gas, retail, banking, manufacturing and food & beverages.

In addition to providing capital, VIG actively partners with portfolio companies and provides the following value-added services:
• Strategy design and implementation
• Operational management
• Finance and accounting management
• Capital raising, M&A and corporate finance advisory
• Legal support and capital structure optimization
• International sales and business development/partnerships
• IT architecture design, optimization and vendor selection
• Corporate governance
• Human resources, including recruitment of key personnel, development of key performance indicators and stock option plans

Join a dynamic and exciting environment with prospects for future progression within the Funds or investee companies.

www.vigroup.com

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Phúc Lợi Công Ty

Salary & Bonus

VIG always maintains a competitive salary policy to attract and to retain the talents.


Our members enjoy the compensations such as 13th month of salary, performance bonus, deal bonus.

Comprehensive health care program

Our health care programs are designed for both employees & family members
to ensure their health & mentality as well as posible.

+ Periodic health checkups

+ The health care package from the top insurers in market is to helps protect them from financial loss for costs incurred because of sickness or injury.


Professional training program

With the motto of people development, VIG provide our employees the training programs such as technical skills, mini MBA… which are conducted by not only the internal leaders but also the professional training organizations - John Clement, Harvard Business School...., to help the employees enhance their professional knowledge and skills for career development.

Besides the training programs designed & offered by the company, the employees are sponsored to persue their personal training needs.

Spiritual life & team activities

VIG wishes to always take the best care of the spiritual life of its members and promote the spirit of more effective teamwork through many activities and gifts on the occasions of birthdays, marriages, birth giving, , Women's day, Children's day, Mid-Autumn festival, Christmas, New Year & Year-end party, monthly & yearly team building....

Other welfare policy

Outstanding welfare policy

+ Child schooling support
+ Education scholarship
+ Housing loan support

Others

The special promotions among VIG's eco system are offered for only VIG's member.

Hình Ảnh Văn Phòng

Địa Điểm Công Ty

3rd floor 101 – 107 Nguyen Thi Minh Khai st., Ben Thanh ward , Dist.1

Quy Mô Công Ty

100-499
nhân viên

Liên Hệ

HR Department

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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