Executive, Trade Services

Reports To: Manager, Trade Services

Based at: Operations

Job Purpose Summary:

The job holder is responsible for servicing Trade Services clients in accordance with Trade Services standards.

Key Responsibilities and Accountabilities:

1. Ensure the accuracy and service level agreement of trade services including Import, Export, Trade Loan, Bank Guarantee.

2. Ensure the responsiveness to customer needs/ transactional issues with highest satisfaction from internal and external customers when playing as primary contact point;

3. Liaise and collaborate closely with internal stakeholders to ensure smooth facilitation of transactions

4. Proactively find opportunities and implement initiatives to improve working process and system;

5. Ensure the accuracy and timeliness of periodical and ad-hoc reports requested by SBV, relevant authorities and other parties;

6. Ensure the readiness of documents for auditing purposes and the rectification of internal and external audit points (if any) in a responsible and timely manner;

7. Precisely construct messages in accordance with SWIFT guidelines and standards

8. Perform other duties as assigned by line manager/HOD

Education/Qualification

Full time University degree and/or professional qualification in Trade / International Payment.

Experience

A minimum of 1-2 years’ experience in Trade Services.

Be familiar with and have a working knowledge of the ICC e.g. :

• Uniform Customs and Practice for Documentary Credits

• International Standard Banking Practice

• Uniform Rules for Collection

• Uniform Rules for Bank-to-Bank Reimbursements

• International Standby Practice

• Uniform Rules for Demand Guarantees

Special Skills

• Exposure in computerised banking facilities

• Excellent interpersonal skills to effectively deal with people from a wide diversity of cultures and social environments.

• Good command of spoken and written English

• Good team player and willing to learn