Executive Trainer

• Function as an internal consultant to assist management in the analysis and identification of organizational training issues.

• Conduct needs analysis to determine specialized training needs on property.

• Support Training Manager to design and develop materials for Developmental Training Program.

• Plans, directs, administers and facilitate all training and development efforts throughout the entire property to include orientation, supervisory development, departmental development, skills training.

• Train and build up Training committee.

• Sets up plans and implements activities/curriculum to enhance standardized training programs.

• Assist Training Manager to develop training related policies, systems and procedures including strategies and implementation techniques.

• Assist Training Manager to prepares reports and recommends procedures to enhance the training and development processes.

• Assist Training Manager in providing strategic direction for the department and proactively conveys guidelines for staff that shapes the unparalleled standards expected.

• Monitors and evaluates to the progress and effectiveness of training and development programs and makes recommendations for improvement.

• Design and produce training aids (i.e. case studies, simulations, games, exercises, etc.) and support materials.

• Utilizes guest feedback systems to conduct needs analysis for training programs.

• Handles all tracking and communication of property training and reporting needs.

• Handles the in-house language trainings by planning, designing, implementing and evaluating; emphasis but not limited to English language.

• Ensure sufficient participants in comply with company compulsory trainings within deadline.

• Assigns duties and examines work of team member(s) for exactness, neatness, and conformance to policies and procedures.

• Implement the Annual Performance Review according to the company practice from time to time.

• Keeps Team Leadership informed on a timely basis of any undue variance from expected results.

• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

• Other assigned tasks.

• Bachelor’s degree and a higher education completed required.

• Minimum of two years’ experience in a Training position at the international hospitality industry or multinational firms required.

• Strong Team Leadership, management, organization and planning skills.

• Strong analysis, training and development skills such as assessment, design, implementing and evaluation must be.

• Demonstrate the ability to be innovative in adult/organization training and development.

• Knowledgeable and expertise in training methods, learning styles and training format such as workshops, seminars, web-based training…

• Excellent in communication, presentation and training delivery skills in both oral and written.

• Strong and professional knowledge management, project management, facilitation, interpersonal skill.

• Ability to read general business periodicals, professional journals, technical procedures to stay abreast of trends in Training and Development.

• Ability to communicate fluently in the local language and English both verbally and nonverbally.

• Maintain a professional, neat and well-groomed appearance adhering to The Grand Ho Tram property standards.

• Must be able to work self-directed, handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines with particular attention to detail.

• Excellent guest service skills. Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy.