Expats Delivery Manager

• Define the organizational structure, roles, and responsibilities for new delivery teams from the ground up.

• Lead the recruitment, onboarding, training, and mentoring of new team members to ensure technical excellence and cultural alignment.

• Implement best practices in team management, performance measurement, and professional development to foster a high-performance culture.

• Manage resource allocation and capacity planning to meet project demands efficiently.

• Serve as the primary delivery escalation point and strategic partner for clients and stakeholders in Australia (AUS) and Europe (EU).

• Ensure seamless operational alignment and communication across different time zones, maintaining exceptional client satisfaction and loyalty.

• Develop a deep understanding of market-specific requirements, compliance standards, and commercial expectations within the AUS and EU regions.

• Translate global client feedback into actionable plans for the delivery teams.

• Actively identify and support pre-sale opportunities, working closely with the sales team to expand the scope of existing contracts and cultivate long-term strategic client partnerships.

• Oversee the end-to-end delivery life cycle, ensuring all projects are completed on time, within budget, and to the highest quality standards.

• Implement and optimize delivery methodologies (e.g., Agile, Scrum) tailored for globally distributed teams.

• Manage delivery risk, anticipate challenges, and proactively implement mitigation strategies.

• Monitor key performance indicators (KPIs) related to delivery efficiency, quality, and financial performance.

EDUCATION

Bachelor’s degree in Computer Science, Business Administration, or a related field.

WORK EXPERIENCES

• Minimum 1+ years of employment experience in Vietnam..

• Minimum 5+ years of experience in a Delivery Manager, Program Manager, or similar leadership role within the technology.

• Demonstrated experience successfully building, structuring, and leading new technology delivery teams (e.g., growing a team from 0 to 15+ resources).

• Significant experience managing clients and delivery programs within the Australian and European (Euro) markets; familiar with cultural and operational nuances in these regions.

• Experience in supporting business development and Pre-sale activities within a client services or delivery context.

• Expert-level knowledge of project management methodologies (Agile, Waterfall) and delivery best practices.

• Exceptional communication, negotiation, and executive-level presentation skills.

LANGUAGE SKILLS

• Excellent English ability (both written, and verbal) ability to communicate effectively at all levels, up to (and including) groups of senior stakeholders.