Export Documentation Staff

1. Receiving shipping instruction from customers via COSCO system, Issue Proforma BL to customer within timeframe.

2. Checking & amending B/L as customer request regarding cargo weight, commodity, certificate; Freight Calculation.

3. Customs declaration (AMS/ENS/ICS2/E-manifest).

4. Create/Verify/Update Customer Profile in the system

5. Handling of customer inquiries and requests professionally to maximize customers’ satisfaction.

6. Solve problems of trouble/complain/request involve DOCs both offline & online. Assist customer and check POD about status of cargo, Amend, DET, DND…

7. Tactful in dealing with customer concerns, recovery services, and special service requirements.

8. Improve bottom line margins by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.

9. Be on duty after working hours to submit customs declarations.

10. Other Task required by manager

JOB REQUIREMENTS:

• University graduated in relevant field

• At least 1-2 years’ experience in shipping lines, handling documentation• Hardworking, careful, proactive and team working

• Good interpersonal & communication skills

• Good organizational and multi-tasking abilities

• ENGLISH and CHINESE ability is required

BENEFITS:

- Social insurance, health insurance, unemployment insurance as Vietnam Law regulation.

- 13th month salary

- Lunch & parking included

- Annual Health check packages and teambuilding

- Working hours from Monday – Friday- working time: 08:00AM to 05:00PM

- Other benefits will be discussed during the interview - Salary can be negotiable