Facilities Manager

About the Role:

As a CBRE Facilities Manager, you will be responsible for managing employees that oversee the delivery of services. Examples of services include Reception, Meeting & Event Management, and administrative office duties. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Manage the delivery of all onsite soft service scopes at client site in accordance to KPI. Service scopes include:

o Office cleaning; Factory cleaning; Internal waste handling and pest control

o Reception; Postal services & office supplies; Meeting room management; Pantry supplies and service

o Indoor Plant & Landscaping services

• Co-ordinating and supervising preventive maintenance relating to the HAVC / ACMV installation.

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching.

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines.

• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.

• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.

• Assess technological and training needs for Facilities teams and clients. Always follow safety standards with employees, clients, and vendors.

• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services.

• Oversee programs ran by third party vendors. Ensure all invoices for business services billed.

• Ensure support provided by the team is efficient and consistent.

• Lead by example and model behaviours that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

• Bachelor’s degree in hospitality, business administration is desired, with 7-10 years of experience in managing relevant soft service scopes as described. Engineering facility background is a plus.

• Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues.

• In-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Extensive organizational skills with a strong inquisitive mindset