F&B Lead (Immediate Role)

I. OBJECTIVE AND JOB SUMMARY

The F&B Lead is primarily responsible for the effective development, operation, and management of all F&B points of sale (Kiosks, Franchises) and the Ice Cream product line of the Company. Ensure that Kiosk construction, daily operations, franchise system expansion, and Ice Cream product quality management meet the highest standards, maximizing revenue and profit.

II. KEY RESPONSIBILITIES

1. Kiosk Management and Development (Kiosk Construction + Kiosk Operations Management)

• Kiosk Construction:

○ Coordinate with relevant parties (Design, Procurement, Technical) to monitor and ensure the construction and installation of new Kiosks are on schedule, within budget, and adhere to approved design/operational standards.

○ Participate in site evaluation, proposing optimal equipment layout and operational flow for the Kiosk.

• Kiosk Operations:

○ Be responsible for the performance, revenue, costs, and profitability of self-operated Kiosks.

○ Develop and standardize operational procedures (SOPs) from preparation, sales, service, cleaning, to shift closing.

○ Manage inventory, raw materials, ensuring adequate supply and minimizing loss/wastage.

○ Train and supervise Kiosk staff on professionalism, sales skills, and customer service.

2. Franchise System Development and Management

● Participate in developing documentation, policies, and contracts for F&B franchising.

● Search, evaluate, and propose potential franchise partners.

● Support franchise partners during the setup process (construction, training, grand opening).

● Periodically monitor and inspect franchised locations to ensure strict compliance with the Company's brand, product quality, and service standards.

● Maintain good relationships with franchise partners, supporting the resolution of operational issues.

3. Ice Cream Product Management

● Coordinate with the Production/R&D Department to manage quality and periodically develop new ice cream flavors and products aligned with market trends.

● Manage the supply chain, inventory, and preservation quality of ice cream products at sales points (Kiosks, Franchises, and other distribution channels).

● Propose effective promotional campaigns and product display strategies for ice cream at sales points.

4. Reporting and Analysis

● Track and analyze daily/weekly/monthly key performance indicators (KPIs) (Revenue, Cost, Profit Margin, Operating Expenses, etc.).

● Prepare periodic reports on Kiosk and Franchise operations and propose improvement actions.

● Experience (Mandatory): Minimum 2-3 years of experience in an F&B Supervisor position or equivalent management/supervisory roles in models such as:

○ Quick Service Restaurant (QSR) chains

○ Foodcourts

○ Convenience Stores (Family Mart, Circle K, GS25, etc.)

● Knowledge: Deep understanding of standard F&B industry operational procedures (SOPs), food safety and hygiene (HACCP/ISO), inventory management, and customer service.

● Skills:

○ Team management and training skills.

○ Problem-solving and independent decision-making skills.

○ Good communication and negotiation skills (especially for Franchise work).

○ Planning, organizing, and small project management skills (Kiosk Construction).

○ Proficient in office software (Word, Excel, PowerPoint).

● Attitude: Enthusiastic, proactive, able to handle work pressure, and willing to travel between sales locations.