Fashion Retail - Store Supervisor

1. Commercial Visual Merchandise

- Daily analysis based on sales reports to identify strategy to maximize the revenue

- Gather feedback from Commercials and Store Managers on the week’s proposals and make improvements

- Propose shopfloor layout with new items based on the brand’s guideline

- Create and adapt visual merchandising collection

2. Operation

- Be responsible of supervising daily tasks of one of the sections of Ladieswear, Menswear & Kidswear.

- Customer servicing following standard operating procedures

- Assist Deputy Manager in controlling implementation of merchandising plan for existing brands

- Supervise, monitor, and perform inventory management activities

- Supervise retail operational activities in assigned section covering protection of company asset,

- Responsible of the order, return and restocking of assigned section.

- Supervise, control, coach and give input on performance review of subordinating staff, enhance skills

- Prepare daily manpower and ensure staff working in the right areas

- Follow up with staffs during the shift to ensure the delivery of best customer service for all customers

- Monitor the safety of the customers and employees and security at store.

- Guarantee the adequate induction and follow up on training for new team members

- Organize and manage duty roster effectively, maintain regular and consistent attendance and punctuality on daily basic & during peak season, holiday

- Always be present and back-up your team in case of conflicts and timely report to Direct Manager.

- Other activities according to job requirements and assigned by superiors.

- University/College graduates, preferably with major in fashion, customer service, commercial…

- At least 1- 3 years experienced in customer service industries: fashion retail, supermarket, hospitality, food & beverage…

- Good communication skills in both Vietnamese and English (4 skills).

- Excellent self-management skills, open-minded, eager to communicate, learn and practice leadership.

- Willing to work in shifts.