Field Force Automation Manager

ABOUT ZUELLIG PHARMA:

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible.

For past 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Logistics, Clinical Reach, Sales & Marketing, Patient Centered Services, and Community Pharmacies.

ABOUT ZP THERAPEUTICS:

Beside Logistics service, Zuellig Pharma group also provide commercial solution to our clients under business unit: ZP Therapeutics. ZP Therapeutics is the partner of choice for companies looking for a sales and marketing partner in Asia. With offices in 13 markets across Asia and over 2,500 associates, our commercial excellence, in-market capabilities and strong ethical principles have driven the group’s success as a trusted partner for the healthcare industry.

Main role and responsibility: manage, deploy and operate Field Force Automation systems and develop local solutions to support business effectiveness in alignment with Field Force Strategy and Marketing Initiatives.

MAIN DUTIES:

1. Systems: deploy Field Force Automation (FFA) platforms for Ethical and Trade business to drive consistency across functions and efficiency of field and marketing operation.

a. Develop system database SOPs and drive the process execution to manage full, clean, and updated data on the systems.

b. Build and conduct comprehensive user training and reinforcement programs. Optimize various training methods to achieve high level of user understanding and application.

c. Manage systems operation and users access including collaboration with IT and ZPT Operation for device equipment and installation.

d. Provide user helpdesk for troubleshooting including tracking duration of issues for FFE KPIs measurement.

2. Systems Integration:

a. Develop capacity to consolidate data to enable consistency in report and insights working with Business Insights and Analytics where appropriate.

b. Collaborate with FFE, BI, Digital and IT to develop integration solution among internal/external systems (e.g. Veeva, eZTrade, eZFlow, eZRx, Sales 360, Trade Infrared, Tender, IQVIA, Euromonitor etc.).

3. Reports and Analysis: adhere to ZP Therapeutics reporting standards and governance procedures, providing meaningful reports, analysis, information, and insights in coordination with SFE, BI, Training and regional team.

a. Build summary report of FFE, MCE and activity KPIs for line managers and management team.

b. Develop, roll out and manage FFE, MCE and activity KPIs dashboard on system for users (e.g. Veeva and eZTrade).

c. Understand business priorities and challenges to provide analysis on KPIs performance and gaps that support for optimizing opportunities and addressing the gaps.

4. Continuous Improvement:

a. Actively observe and seek feedback from users, identify business challenges and opportunities and propose solution.

b. Effectively work with local and regional team to develop solutions for local business requirements.

c. Develop strong relationships with key partners to ensure alignment across functions, working proactively and constructively with the relevant teams and supporting cross-functional collaboration.

d. Undertake evaluation of new commercial systems and technologies as applicable ensuring compliance with ZP Therapeutics broader technology infrastructure, policies, and guidelines.

5. Projects Involvement:

a. Lead deployment of new FFA initiative and/or platform into local markets ensuring successful implementation.

b. Actively participate in projects and/or initiatives assigned by line manager.

1. Education & Qualification:

- University degrees.

- Knowledgeable of CRM, and Sales Force Excellence tools and systems.

2. Working Experience:

- Minimum 2-5 years of experience in related roles including Sales, Marketing, System management, SFE.

- Experience in healthcare industry and knowledge of commercial aspects.

3. Skill:

- Good at building data infrastructure and user interface design.

- Ability to analyze data and turn it into information and insights.

- Good at Excel.

- Tableau and/or Power BI is preferred.

- Ability to build dashboard and reports.

- English language proficiency verbally and in writing.

4. Other Specific Requirements:

- Detail-oriented, accurate and trustworthy.

- Persistent and industrious.