Field Service Engineer

- Instruct/Guide the distributors on how to install/repair/perform maintenance on our instruments.

- Accompany the distributors on their demos at existing/potential customers sites and promote our company/brand.

- Perform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement) and ensure on-going effectiveness.

- Manage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals.

- Ensure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. Act as a trusted advisor to ARKRAY’s customers by understanding customer needs and providing appropriate solutions.

- Provide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements.

- Review service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises.

- Maintain Device History Records and monitor modification and software upgrade status.

- Review failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution.

- Maintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins.

- Degree in Engineering or related fields.

- 3+ years’ experience in the repair, maintenance, and installation of medical diagnostic equipment used in a laboratory setting.

- English business level speaker.

- This position will routinely require extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer needs.

- Able to lift and carry equipment up to 50 kg.