Field Service Engineer

Negotiable 1227 views - Expires in 6 hours

What We Can Offer

Competitive salary and monthly gasoline allowances
Health Care Insurance Package, Annual Health Checkup
Team-building activities, events

Job Description

1. Service contract management:
- Provide customers with appropriate service contract to bring extra service value to customers.
- Ensure the quality of on-site service activities by making sure all items and requirement in the contract implemented properly and completely.

2. Repair follow up:
- In charge of all the working process with customers including sending out and explaining the technical reports, following up quotation, and asking for payment.

3. On-site service activities
- Implement all on-site service activities of Field Service Team after sales.
- Ensure all activities follow the company policy with highest standard to provide the best customer experience and satisfaction.
- Conduct training to customers when requested or provide training after equipment were broken to ensure proper usage.
- Make customer's visit schedule for both regular visit and on-call visit/troubleshooting; check equipment and submit daily activities and business trip reports to manager on-time.
- Collaborate with Sales and Marketing team in workshop, event, demonstration activities.
- Support Marketing team in research, survey, collection of market information.

4. Demo/Loaner management
- Install equipment including demo/loaner, new system and ensure all equipment work properly before customers' usage.
- Check loaner's time and conduct inspection to minimize damages and repair cost.
- Check loaner In-house, function loaner/demo equipment in workshop for proper use.

5. Other tasks assigned by Manager
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Job Requirements

- Bachelor's Degree or above in Technology, Electrical, Biomedical, Electric, Electronic-Communication.
- Have experience in medical equipment field is preferred
- PDCA skill
- Communication skill
- Teamwork skill
- Fluently speaking in English (TOEIC650)
- Computer’s skill (Word, Excel, PPT)
- Integrity, Empathy, Long-term View, Agility, Unity
- Locate in Hanoi but have frequent business trips in other provinces

Job Locations

P305-307, Lầu 3, V-Tower, 649 Kim Mã, Quận Ba Đình, Hà Nội.

Who We Are

OLYMPUS MEDICAL SYSTEMS VIETNAM CO., LTD is a subsidiary of OLYMPUS CORPORATION, one of the Japanese leading manufacturers for medical field. Along with our business expansion in Vietnam, we are looking for suitable, qualified candidates for the following positions at our office in Hanoi.

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Company Benefits

Health Care

Personal Accident and Health insurances; Periodical Health check-up.

Learning & Development

Internal and External Training course.

Employee Recognition Programs

Biannual Bonus and Sales Incentives.

Global Work Environment

Diversity and Inclusion in the Workplace; Opportunities to work with Global Teams

Team Building Activities

Company trips, Year-End Parties and other company events.

Others

Gasoline and Telephone Allowances; Other Benefits-in-kind.

Company Office

Company Location

Hanoi office: 3rd Floor, V-Tower, 649 Kim Ma, Ba Dinh District, Hanoi.HCM Office: 2nd Floor, Tan Da Court, 86 Tan Da, Ward 11, District 5, HCMC.

Company Size

25-99
staffs

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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