Field Service Engineer – Machinery Team – North

The Field Service Engineer provides timely and proper technical service support to Rieckermann Vietnam’s customers. This includes installations, commissioning, training, and maintenance for industrial machinery and process equipment. The employee shall follow all regulations and processes given by the organization and his/her managers, especially but not limited to in regards of HSE (health, safety & environment). ** Technical Service Provide installation, commissioning, training, maintenance, repair and support of industrial equipment and solutions for customers ▪ Supervision and / or execution of installation & commissioning of machinery and plant components according to plans and engineering drawings. ▪ Corrective and preventive maintenance ▪ Perform emergency service at the customer’s site, if needed ▪ Troubleshoot via phone, email or in person ▪ Online communication with machine manufactures, customers, and colleagues for technical support and technical clarifications ▪ Attend meetings with regards to installations, service matters, technical solutions, and administrative matters of the company ▪ Cooperate and coordinate with team members and other departments, in order to offer solutions that fulfill the customer’s needs ** Reporting Ensure accurate reporting concerning operations and services ▪ Provide customers with service / installation reports ▪ Submit service reports and job cards / time sheets to manager ▪ Gather and report information at customer site regarding process and quality concerns, to create new business opportunities **Spare Parts Recommend spare parts to customers ▪ Provide information and help customers to upgrade / retrofit their machines (spare parts recommendation) ▪ Cost-conscious and sensitive handling of spare parts and work equipment **Customer Relationship Develop, establish, and maintain long-term positive relationships with customers ▪ Train and educate customers to operate & maintain the machine ▪ Provide excellent service to customers by giving undivided attention and focus on meeting their needs ▪ Anticipate questions, concerns and future issues and provide solutions, which will consistently result in repeated business, word of mouth referrals, and increased quality of service providing ▪ Find solutions to customer problems and complaints to maximize satisfaction

▪ University degree in mechatronics, industrial engineering, mechanical engineering, or similar. ▪ Minimum 03 years of working experience in mechatronics, industrial engineering, mechanical engineering, technical service, or similar. ▪ Goal-oriented, dynamic and high sense of responsibility. ▪ Excellent interpersonal and communication skills. ▪ Able to work well under pressure. ▪ Able to work self-reliantly or with minimum supervision. ▪ Team and disciplined working spirits. ▪ Professional appearance and demeanor with customer-oriented attitude. ▪ Effective planning, analytical and implementation skills. ▪ Proficiency in MS Office & technical applications. ▪ Good written and verbal English skills. ▪ Readiness to travel frequently and on short notice.