Field Service Engineer - Medical Device/ Endoscope
Mô tả công việc
Job Responsibilities:
- Field Service Engineer of Endoscopy BU is a member of the Engineer Team. Field Service Engineer is expected to conscientiously contribute towards achieving overall company and division goals and objectives.
- Field Service Engineer strictly complies to Fujifilm policies and regulations, Fujifilm standards of service and repair in working.
- Field Service Engineer uses and maintains all assigned assets like materials and equipment properly.
Job duties
1. Service Contract (SC) management
- Provide customers with appropriate service contracts to enhance the value of services.
- Ensure the quality of on-site service activities by verifying that all items and requirements in the contract are properly and completely implemented.
2. Repair follow-up
- Responsible for managing the entire customer interaction process, including sending out and explaining technical reports.
- Follow up on normal repair or tender processes in collaboration with the distributor, without engaging in price negotiations.
- Efficiently handle equipment returns after repair and collect loaner equipment if applicable, ensuring minimal downtime.
3. On-site service activities
- Execute all on-site service activities as part of the Field Service Team’s post-sales support (including installation, training, reprocessing, preventive maintenance, and troubleshooting).
- Maintaining the highest standards to deliver exceptional customer experiences and satisfaction.
- Provide training to customers upon request or following equipment breakdowns to ensure proper usage.
- Plan customer visit for both regular visits and on-call troubleshooting; Inspect equipment and promptly submit daily activity and business trip reports to the manager.
4. Service Marketing Activities & others
- Organize service workshop, events and support marketing activities, sales demonstration such as preparing and demonstrating products at customer sites, exhibitions, and conferences in terms of technical perspective.
- Regularly report Field Service (FS) activities and situations.
- Consult with customers to set up new Endoscopy rooms.
- Fulfill any additional tasks assigned by Line Manager.
Yêu cầu công việc
- Open for fresh candidates with internship or apprenticeship experience at hospitals.
- Bachelor’s degree in electronic, biomedical, or equivalent.
- Fluent spoken and written in English.
- Good skill for MS Office (Word, Excel, and PowerPoint)
- Good communication and interpersonal skills.
- Hard work and self-motivated
- Ability to work independently and/or in team.
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Tỷ lệ cạnh tranh
VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.
Thông tin việc làm
11/09/2024
Thực tập sinh/Sinh viên
Khoa Học & Kỹ Thuật > Kỹ Thuật Điện/Điện Tử
Electric, Biomedical, Electronic, Service Engineering, Service Strategy
Thiết bị y tế
Bất kỳ
2
Không hiển thị
Địa điểm làm việc
Hà Nội, Việt Nam
19th Floor, The Hallmark Tower, 15 Tran Bach Dang, Thu Thiem Ward, Thu Duc City, HCMC
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