Field Service Engineer - Medical Device/ Endoscope

Job Responsibilities:

- Field Service Engineer of Endoscopy BU is a member of the Engineer Team. Field Service Engineer is expected to conscientiously contribute towards achieving overall company and division goals and objectives.

- Field Service Engineer strictly complies to Fujifilm policies and regulations, Fujifilm standards of service and repair in working.

- Field Service Engineer uses and maintains all assigned assets like materials and equipment properly.

Job duties

1. Service Contract (SC) management

- Provide customers with appropriate service contracts to enhance the value of services.

- Ensure the quality of on-site service activities by verifying that all items and requirements in the contract are properly and completely implemented.

2. Repair follow-up

- Responsible for managing the entire customer interaction process, including sending out and explaining technical reports.

- Follow up on normal repair or tender processes in collaboration with the distributor, without engaging in price negotiations.

- Efficiently handle equipment returns after repair and collect loaner equipment if applicable, ensuring minimal downtime.

3. On-site service activities

- Execute all on-site service activities as part of the Field Service Team’s post-sales support (including installation, training, reprocessing, preventive maintenance, and troubleshooting).

- Maintaining the highest standards to deliver exceptional customer experiences and satisfaction.

- Provide training to customers upon request or following equipment breakdowns to ensure proper usage.

- Plan customer visit for both regular visits and on-call troubleshooting; Inspect equipment and promptly submit daily activity and business trip reports to the manager.

4. Service Marketing Activities & others

- Organize service workshop, events and support marketing activities, sales demonstration such as preparing and demonstrating products at customer sites, exhibitions, and conferences in terms of technical perspective.

- Regularly report Field Service (FS) activities and situations.

- Consult with customers to set up new Endoscopy rooms.

- Fulfill any additional tasks assigned by Line Manager.

- Open for fresh candidates with internship or apprenticeship experience at hospitals.

- Bachelor’s degree in electronic, biomedical, or equivalent.

- Fluent spoken and written in English.

- Good skill for MS Office (Word, Excel, and PowerPoint)

- Good communication and interpersonal skills.

- Hard work and self-motivated

- Ability to work independently and/or in team.