Finance Collector

This position communicates with customers to bring resolution to unpaid accounts. He/She works to improve cash flow, minmize delinquincy, reduce Days Sales Outstanding and limit bad debt exposure through customer interaction. This position identifies and prioritizes issues impacting payment. He/She overcomes customer objections regarding payments, assists them in understanding account terms, and uses payment options and negotiation skills to arrange payments.

Key Accountabilities (Point Form):

1. Responsible for all credit collection - export, import, freight collect, duty & tax and free domicile.

2. Call customers for payment on outstanding accounts

MUST MEET OR EXCEED THE MONTHLY COLLECTION TARGETS

3. Maintain the credit term and identify delinquent customers by reviewing customers' aging reports

4. Call / Visit / Send reminders to customers

5. Process suspension of credit accounts and follow up resumption request after customer cleared all AR and bad debt amount.

6. Prepare reports on calls made-daily, update call history

7. Answer customers' inquiries and generate reminders for collection.

8. Compliance to reporting requirements

9. Pass to 3rd party collection for bad debt accounts

10. Ad-hoc assignments from Operational Accounting Team leader, Supervisor

Education/Work Experience (Point Form)

- Vocational Certificate or Higher Education, degree in Accounting or Finance is preferred.

- 1-2 years' experience in credit control preferred.

- Ability to communicate effectively with various levels of people.

- Computer Literate

- Capability to communicate in English both written and spoken.

- Experience in volume driven and service-oriented industry is preferred, example, courier, retail or any service industry.