Fraud Authorization Officer

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Responsibilities

• Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely

• Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimize fraud losses.

• Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan

• Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound call/email.

• Responsible for shift/daily/weekly reports.

• Proactive escalate and follow-up on resolving system incident and fraud incident.

• Able to work on a 24x7 shift. Meet the productivity and quality expectations for this function.

• Process offline requests from Acquirers, CPO, and other operating units in a timely manner.

• Meet expected service levels in handling CPO inbound calls.

Qualifications

• Bachelor’s degree; 3 - 5 years of relevant experience in a related role

• Ability to read, write and speak English fluently is mandatory. Good communication skills.

• Must be willing to work on rotating shifts to provide 24x7 coverage

• Able to work with minimum supervision. Ability to multi-task and prioritize work

• Strong analytical and problem-solving skills.

• Experience working in banking services, call center, retail, etc.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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