Fraud Monitoring & Operations Assistant (GCB8)

Fraud Monitoring & Operations Assistant (GCB8)

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What We Can Offer

13rd Salary Payment

Job Description

In this role, you will:

* Impact on the Business

• Monitor detection systems (SAS.EFM) and ensure that all cases are attended urgently after created. Achieve the standard create to open hour set by the regional
• Take proper action to prevent further fraud transaction on the credit/debit card account by blocking the card
• Take efforts to contact merchant/acquirer for fraudulent transaction cancellation if applicable
• Respond to external parties (acquirer, merchant, and other risk contact) and internal parties (Authorization, Customer Service, Charge back, Credit and Collection) regarding the transaction verification
• Perform all administrative job and follow up action required related to the early detection functionality including Warning bulletin listing, card blocking monitoring, fraud tagging, account at risk, etc…

* Customers / Stakeholders

• Provides excellent customer service to complex inbound/outbound customer calls by keeping up to date on training and internal communications
• Apply high customer service standard to all customers and perform sound protection for HSBC customers by transaction monitoring function. Provide a reliable & trustful response for all customer queries and take necessary action to avoid complaints from customers
• Certified to handle multiple propositions (i.e. card product, internet banking) and has specialized in one of the high complex roles within Fraud Risk & Investigation
• Owns and resolves issues
• Treat customers fairly and with integrity.

* Leadership & Teamwork

• Acts as a role model for our Group values and behaviors (Open, dependable, Connected) supporting colleagues and customers to deliver superior customer service through these values
• Values diversity amongst team
• Take officer’s task when they are out.

* Operational Effectiveness & Control

• Knowledge of Group compliance, Operational Risk, DIM, FIM, RCA requirement, regional guidelines and local procedures
• Maintains HSBC internal control standards
• Awareness of all elements of Operational Risk associated with the role in Fraud Monitoring.
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Job Requirements

To be successful in the role, you should meet the following requirements:

• Must have education standard to at least university diploma and be of a legal working age
• Must be proficient in language(s) required by the process
• Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialized applications
• Excellent communication skills and is polite and friendly at all times
• Displays patience and empathy
• A knowledge expert who has the ability to teach/mentor others

Job Locations

Ho Chi Minh

If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest and most diverse organisations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk.

We serve more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, Global Banking and Markets.

HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC.

HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (Vietnam) Ltd.

Know more about HSBC 150 years of history in Vietnam at: https://www.hsbc.com.vn/content/dam/hsbc/hbvn/en/documents/150th-anniversary-brochure.pdf

You'll achieve more when you join HSBC.

www.hsbcvncareer.com

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The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
1,000-4,999 staffs
HR Department
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

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