Freight Assistant

- Handle export bookings from customers and agents

- Manage shipments from A to Z, including booking, documentation, coordination with carriers and transport partners, and final delivery

- Ensure accurate and timely data entry into our operating system. Use CW1(Cargo Wise) on daily basis

- Prepare and manage all required export documentation (e.g., Bill of Lading, packing list, commercial invoice, customs forms)

- Track and trace shipments, updating customers regularly and intervening as needed to resolve delays or disruptions. Ensure accurate and timely client and vendors billing

- Ensure compliance with international shipping regulations, Incoterms, and internal company policies.

- Maintain close communication with customers, providing shipment updates and resolving any issues proactively.

- Overseas communications, timely responses to emails and requests (internal and external)

- Escalation of problems to Management when necessary.

• University Graduation in related field. IATA Certification is a plus

• Min 2 years' experience in freight forwarding.

• Good computer literacy

• Good oral & written communication skill in Vietnamese & English

• Have teamwork attitude & problem-solving skills

• Able to work under pressure

• Diligent, detail oriented